Field Applications Specialist in Swindon

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter.

The Field Application Specialist is responsible for providing expert support and training on Beckman Coulter’s Biochemistry, Immunoassay, Haematology, Automation and Clinical IT solutions, ensuring customers achieve accurate, timely and reliable laboratory results. This role plays a critical part in driving customer adoption, optimizing laboratory workflows, and strengthening confidence in Beckman Coulter systems.

In this role, you will have the opportunity to:

• Deliver expert application support for Beckman Coulter’s diagnostic solutions, ensuring customers achieve optimal use of their systems in line with laboratory and clinical needs.
• Provide on-site and remote training for laboratory staff, focusing on workflow optimization, troubleshooting, and best practices.
• Support product installations and implementations, working closely with Field Service Engineers, Project Managers, and other stakeholders to ensure seamless go-lives.
• Act as the primary technical contact for customers, addressing application-related issues, escalating to appropriate teams when necessary, and maintaining clear, proactive communication.
• Collaborate with sales and service teams to identify opportunities, support product demonstrations, and help drive customer satisfaction and retention.
• Collect and share customer feedback (Voice of the Customer, NPS surveys, direct interactions) to inform product improvements and service delivery.

The essential requirements of the job include:

• Education: Bachelor’s degree in Biomedical Science, Biomedical Engineering, Life Sciences, or a related field (Master’s degree advantageous but not essential).
• Experience: 4 years of experience in a clinical laboratory, diagnostics, or medical device environment, ideally with exposure to application support, system implementation, or customer training.
• Technical Knowledge: Strong understanding of laboratory workflows, diagnostic applications, and instrument connectivity, with practical troubleshooting skills.
• Customer Focus: Excellent communication and interpersonal skills, with the ability to train and support laboratory staff, resolve application issues, and build trusted customer relationships.
• Problem Solving: Demonstrated ability to analyse technical and workflow challenges, provide effective solutions, and escalate issues appropriately.
• Flexibility: Willingness to travel regularly to customer sites to deliver training, support installations, and provide applications expertise.

It would be a plus if you also possess previous experience in:

• Previous experience in the healthcare or diagnostics industry, with exposure to implementing or supporting laboratory instrumentation and applications in customer environments.
• Experience contributing to complex projects, such as instrument installations, workflow optimizations, or cross-functional collaborations, with the ability to work both independently and as part of a team.
• Creative and innovative mindset, with the ability to think outside the box when addressing customer needs, workflow challenges, or technical problems.

Beckman Coulter Diagnostics offers a broad array of comprehensive, competitive benefit programs that add value to our lives. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.