At a Glance
- Tasks: Provide top-notch IT support, troubleshoot issues, and maintain computer systems.
- Company: Join a global tech company with a vibrant and supportive culture.
- Benefits: Hybrid work model, skill development, and a chance to make a real impact.
- Other info: Exciting opportunities for growth in a dynamic environment.
- Why this job: Kickstart your IT career while helping colleagues solve tech challenges.
- Qualifications: Strong troubleshooting skills and a passion for technology.
The predicted salary is between 30000 - 40000 € per year.
As a member of the IT department, the Desktop Support Analyst will work with other members of the team to share responsibility for the maintenance of the IT Support Helpdesk; documenting all calls, prioritising as required, and escalating necessary calls to internal support or outside vendors, to ultimately oversee the successful and expedient resolution of all queries. The Desktop Support Analyst will have excellent interpersonal skills and an organised approach, with the ability to adapt and respond to ad-hoc queries in a timely manner. This is an exciting opportunity to work in a global environment utilising existing skills, as well as developing new ones, to help deliver first-class IT support to global IDBS employees on a wide variety of issues. This is a hybrid position based in Woking – minimum 2 days a week – Wednesday and either Tuesday or Thursday, plus a Monday or Friday when required.
Responsibilities
- Onsite and remotely test computers and peripherals to diagnose hardware and software problems.
- Troubleshoot, repair and maintain computer equipment (e.g. laptops and peripherals).
- Work with hardware vendors to resolve equipment failures/problems.
- Build and deploy new laptops.
- Assist in the maintenance of current infrastructure, servers, networks.
- Provide additional technical support for the network/server environment.
- Test applications for environmental compatibility; maintain and update systems (software deployment).
- Administer user accounts.
- Monitor and manage calls assigned to you on the service desk, working through to resolution.
- Develop and test user documentation; follow all IT related documentation and processes; maintain accurate and up to date records, ensuring compliance with the company’s procedures.
Success in this role looks like
- Possessing strong attention to detail and troubleshooting skills to effectively diagnose and resolve laptop/network issues, either independently or by escalating to appropriate technical resources.
- Serving as a representative for the service desk, effectively communicating and resolving problems and requests, while also initiating necessary actions.
- Providing support for operating systems commonly used within the company’s environment while collaborating with team members towards shared objectives.
Preferred experience
- CompTIA Network+
- Microsoft MTA/MCITP
- Windows
1st Line Desktop Support Analyst in Surrey employer: Danaher Corporation
IDBS is an exceptional employer that fosters a collaborative and innovative work culture, providing employees with the opportunity to grow their skills in a dynamic global environment. With a strong emphasis on professional development and a supportive team atmosphere, employees can thrive while delivering top-notch IT support. The hybrid working model based in Woking allows for flexibility, ensuring a healthy work-life balance while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Desktop Support Analyst in Surrey
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for a Desktop Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've resolved technical issues in the past. Show us that you can think on your feet and adapt to unexpected challenges!
✨Tip Number 3
Don’t forget to showcase your interpersonal skills! As a Desktop Support Analyst, you'll be communicating with users regularly. Practice explaining technical concepts in simple terms, so you can demonstrate your ability to connect with others effectively.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to highlight your relevant experience and enthusiasm for providing top-notch IT support when you submit your application.
We think you need these skills to ace 1st Line Desktop Support Analyst in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with the responsibilities of a Desktop Support Analyst, so don’t hold back on showcasing your troubleshooting skills and IT support experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick in the IT world.
Showcase Your Interpersonal Skills:Since this role involves a lot of communication, make sure to highlight your interpersonal skills in your application. We’re looking for someone who can effectively communicate with both technical and non-technical staff, so give us examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Danaher Corporation
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting hardware and software issues. Be ready to discuss your experience with laptops, peripherals, and any relevant certifications like CompTIA Network+ or Microsoft MTA/MCITP.
✨Show Off Your Interpersonal Skills
Since this role requires excellent communication, think of examples where you've successfully resolved issues for users. Practice explaining complex tech concepts in simple terms, as you'll need to do this often when dealing with non-technical staff.
✨Demonstrate Organisational Skills
Prepare to talk about how you manage your workload and prioritise tasks. You might be asked how you would handle multiple support requests at once, so have a strategy in mind that showcases your ability to stay organised under pressure.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think through common IT issues you’ve encountered and how you resolved them, as well as how you would escalate problems when necessary. This will show your ability to adapt and respond effectively.
