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- Tasks: Process customer orders and ensure timely delivery while solving issues.
- Company: Join Cytiva, a leader in transforming human health through innovative solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference in life sciences while developing your skills.
- Qualifications: 2 years in order management, fluent in English and Polish, strong communication skills.
- Other info: Onsite role in Little Chalfont with a focus on customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Be part of something altogether life‑changing! Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our customers undertake life‑saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
We are looking for an Order Management Specialist (Export team) to work with our expert Customer Service/Order Management team in our office in Little Chalfont, Amersham. This position requires onsite work 5 days a week.
What you’ll do:
- Process customer orders in compliance with company policies and standard operating procedures.
- Demonstrate excellent data entry skills to quickly and accurately review and input data.
- Track orders to delivery, problem‑solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric.
- Provide export documentation and full customs compliance requirements.
- Ensure timely capturing and resolution of complaints in SFDC.
- Investigate root causes to resolve recurring issues resulting in complaints.
- Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable.
- Demonstrate high commitment in resolving customers issues and responding to order status enquiries, ensuring a high level of customer satisfaction.
- Attend daily Visual Daily Management meetings to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction.
- Utilise Problem Solving to drive to root cause and implement countermeasures.
- Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction.
- Answering the telephone / forwarding calls.
- Manage incoming correspondence and re‑direct if needed to the departments/persons in charge.
- Ensure compliance to internal policies, quality procedures and Sarbanes‑Oxley Act (SOX).
Who you are:
- High school degree (or equivalent experience) with minimum of 2 years of relevant work experience in a fast‑paced Order Management role.
- Excellent communication and order management skills.
- Commercial awareness essential.
- Proficient in MS Office and comfortable working with various systems such as Oracle or similar ERP systems.
- Fluent (both written and verbal) in English and Polish.
- Previous experience in a manufacturing environment in Export/Import is a plus.
Order Management Specialist - Export (Polish Speaking) employer: Danaher Corporation
Contact Detail:
Danaher Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Specialist - Export (Polish Speaking)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Cytiva. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Cytiva’s mission and values, and think about how your skills in order management can contribute to their life-changing work. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and how it relates to the Order Management Specialist role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Cytiva.
We think you need these skills to ace Order Management Specialist - Export (Polish Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Order Management Specialist role. Highlight your relevant experience in order management and any skills that match the job description, like data entry and customer service.
Showcase Your Language Skills: Since this role requires fluency in Polish and English, don’t forget to showcase your language skills prominently. Mention any specific experiences where you used these languages in a professional setting.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. Address how your background aligns with the responsibilities listed in the job description, and express your enthusiasm for working in the life sciences industry.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to track your application and get back to you quickly!
How to prepare for a job interview at Danaher Corporation
✨Know Your Stuff
Make sure you understand the role of an Order Management Specialist, especially in the context of export. Familiarise yourself with key terms like OTD (On Time Delivery) and customs compliance. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Skills
Prepare to demonstrate your data entry skills and familiarity with systems like Oracle or similar ERP systems. You might be asked to solve a hypothetical order issue during the interview, so practice explaining your thought process clearly and confidently.
✨Brush Up on Communication
Since this role requires excellent communication skills, think about examples from your past experiences where you successfully resolved customer issues or collaborated with other teams. Be ready to discuss how you maintain high customer satisfaction, as this is crucial for the position.
✨Be Ready for Problem Solving
Expect questions that assess your problem-solving abilities. Prepare to discuss specific instances where you identified root causes of issues and implemented solutions. This will highlight your proactive approach and commitment to continuous improvement, which is key for the role.