At a Glance
- Tasks: Provide hands-on IT support and resolve tech issues to keep operations running smoothly.
- Company: Cytiva, a life sciences leader committed to innovation and impact.
- Benefits: Competitive salary, career growth, and a culture of belonging.
- Other info: Join a dynamic team focused on transforming human health.
- Why this job: Make a real difference in health tech while developing your skills.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter.
The IT Analyst is a business‑critical frontline role that safeguards site uptime, operational continuity, and end‑user productivity by delivering hands‑on IT support across office, warehouse, manufacturing, and lab environments. The position owns L1/L2 incident resolution, request fulfilment, and on‑site support execution while partnering with senior analysts and global IT teams to reduce disruption and sustain reliable technology performance.
This role is essential to keeping site‑critical functions running reliably, ensuring technology issues are resolved with speed, discipline, and clear accountability. This position reports to the Sr Manager, Digital Workplace Support UK, part of the Infrastructure and Operations team, and it will be on‑site in Newquay.
Responsibilities- Deliver on‑site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing operational downtime.
- Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day‑to‑day operations across site‑critical environments.
- Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready‑to‑use technology.
- Execute site changes and deployments in line with defined processes, standards, and risk controls.
- Maintain accurate asset records, documentation, and high‑quality ticketing in ITSM tools to support control, visibility, and continuous improvement.
- Hands‑on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.
- Customer‑focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams.
- Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues.
- Process‑driven operator with strong ITIL discipline and a consistent record of high‑quality ticketing, documentation, and follow‑through.
- Reliable team player who takes ownership, collaborates well, and proactively builds technical capability across IT domains in a complex site environment.
- Ability to travel – 10% travel when required for on‑site support.
Join our winning team today. Together, we'll accelerate the real‑life impact of tomorrow's science and technology.
IT Analyst in Newquay employer: Danaher Corporation
Cytiva, part of Danaher, is an exceptional employer that fosters a culture of belonging and innovation, making a tangible impact in life sciences and biotechnology. As an IT Analyst in Newquay, you will enjoy a collaborative work environment that prioritises employee growth and continuous improvement, while contributing to life-saving solutions. With a commitment to supporting your professional development and a focus on meaningful challenges, Cytiva offers a rewarding career path where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land IT Analyst in Newquay
✨Tip Number 1
Network like a pro! Reach out to current employees at Cytiva or similar companies on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your IT skills and understanding the Danaher Business System. Show them you’re not just a tech whiz but also someone who gets their culture and values.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves diagnosing issues quickly, consider doing mock scenarios with friends or using online resources to sharpen your troubleshooting techniques.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Cytiva.
We think you need these skills to ace IT Analyst in Newquay
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Analyst role. Highlight your hands-on IT support experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Cytiva and how your background aligns with our mission. Let us know how you can contribute to making a real difference in life sciences.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved IT issues in the past. We love structured troubleshooters who can restore service quickly and effectively, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Danaher Corporation
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to L1/L2 support. Be ready to discuss specific troubleshooting scenarios you've handled in the past, especially in operationally sensitive environments. This will show that you can restore service quickly and effectively.
✨Showcase Your Customer Focus
Cytiva values clear communication and building trust with end users. Prepare examples of how you've effectively communicated updates or resolved issues for customers. Highlight your ability to work collaboratively with site leaders and technical teams.
✨Demonstrate Process-Driven Mindset
Familiarise yourself with ITIL principles and be prepared to discuss how you've applied them in your previous roles. Talk about your experience with ticketing systems and maintaining accurate documentation, as this is crucial for continuous improvement.
✨Emphasise Team Collaboration
Cytiva looks for reliable team players who take ownership. Share examples of how you've collaborated with others to solve complex problems or improve processes. Show that you're proactive in building technical capability across IT domains.
