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- Tasks: Process customer orders and ensure timely delivery while solving issues.
- Company: Join Cytiva, a leader in transforming human health through innovative solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real impact in life sciences while developing your skills in a dynamic role.
- Qualifications: High school degree with 2 years of order management experience; fluent in English and Polish.
- Other info: Onsite role in Little Chalfont, fostering collaboration and continuous improvement.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Be part of something altogether lifeâchanging! Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our customers undertake lifeâsaving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
We are looking for an Order Management Specialist (Export team) to work with our expert Customer Service/Order Management team in our office in Little Chalfont, Amersham. This position requires onsite work 5 days a week.
What you'll do:
- Process customer orders in compliance with company policies and standard operating procedures.
- Demonstrate excellent data entry skills to quickly and accurately review and input data.
- Track orders to delivery, problemâsolve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric.
- Provide export documentation and full customs compliance requirements.
- Ensure timely capturing and resolution of complaints in SFDC. Investigate root causes to resolve recurring issues resulting in complaints.
- Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable.
- Demonstrate high commitment in resolving customers issues and responding to order status enquiries, ensuring a high level of customer satisfaction.
- Attend daily Visual Daily Management meetings to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction.
- Utilise Problem Solving to drive to root cause and implement countermeasures.
- Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction.
- Answering the telephone / forwarding calls.
- Manage incoming correspondence and reâdirect if needed to the departments/persons in charge.
- Ensure compliance to internal policies, quality procedures and SarbanesâOxley Act (SOX).
Who you are:
- High school degree (or equivalent experience) with minimum of 2 years of relevant work experience in a fastâpaced Order Management role.
- Excellent communication and order management skills.
- Commercial awareness essential.
- Proficient in MS Office and comfortable working with various systems such as Oracle or similar ERP systems.
- Fluent (both written and verbal) in English and Polish.
- Previous experience in a manufacturing environment in Export/Import is a plus.
Order Management Specialist - Export (Polish Speaking) in London employer: Danaher Corporation
Contact Detail:
Danaher Corporation Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Order Management Specialist - Export (Polish Speaking) in London
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Cytiva. A friendly chat can sometimes lead to insider info about job openings or even a referral.
â¨Tip Number 2
Prepare for the interview by researching Cytiva and its role in life sciences. Show us youâre passionate about transforming human health and how your skills as an Order Management Specialist can contribute to that mission.
â¨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles, especially around order management and customer satisfaction. We love hearing about real-life examples!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows us youâre genuinely interested in joining our team.
We think you need these skills to ace Order Management Specialist - Export (Polish Speaking) in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Order Management Specialist role. Highlight your relevant experience in order management and any specific skills that match the job description, like your proficiency in MS Office and ERP systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in export and customer service makes you a perfect fit for our team at Cytiva.
Showcase Your Problem-Solving Skills: Since the role involves resolving delivery issues and improving customer satisfaction, be sure to include examples of how you've successfully tackled similar challenges in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. Itâs the best way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Danaher Corporation
â¨Know Your Stuff
Make sure you understand the role of an Order Management Specialist, especially in the context of export. Familiarise yourself with key terms like OTD (On Time Delivery) and customs compliance. This will show that you're not just interested in the job, but that youâre ready to hit the ground running.
â¨Show Off Your Skills
Prepare examples that highlight your data entry skills and problem-solving abilities. Think of specific situations where you resolved customer complaints or improved processes. This will help demonstrate your experience and how you can contribute to the teamâs success.
â¨Brush Up on Your Languages
Since the role requires fluency in both English and Polish, practice speaking and writing in both languages. Be ready to answer questions in Polish during the interview to showcase your language skills and ensure you can communicate effectively with customers.
â¨Be a Team Player
Cytiva values collaboration, so be prepared to discuss how you've worked with other departments in the past. Share examples of how youâve teamed up with logistics, finance, or tech services to enhance customer satisfaction. This will show that you understand the importance of teamwork in achieving company goals.