Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Process customer orders and ensure timely delivery while solving issues.
- Company: Join Cytiva, a leader in transforming human health through innovative solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real impact in life sciences and enhance customer satisfaction.
- Qualifications: High school degree with 2 years in order management; fluent in English and Polish.
- Other info: Onsite role in Little Chalfont, fostering collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
Be part of something altogether life‑changing! Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our customers undertake life‑saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
We are looking for an Order Management Specialist (Export team) to work with our expert Customer Service/Order Management team in our office in Little Chalfont, Amersham. This position requires onsite work 5 days a week.
What you’ll do:
- Process customer orders in compliance with company policies and standard operating procedures.
- Demonstrate excellent data entry skills to quickly and accurately review and input data.
- Track orders to delivery, problem‑solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric.
- Provide export documentation and full customs compliance requirements.
- Ensure timely capturing and resolution of complaints in SFDC. Investigate root causes to resolve recurring issues resulting in complaints.
- Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable.
- Demonstrate high commitment in resolving customers issues and responding to order status enquiries, ensuring a high level of customer satisfaction.
- Attend daily Visual Daily Management meetings to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction.
- Utilise Problem Solving to drive to root cause and implement countermeasures.
- Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction.
- Answering the telephone / forwarding calls.
- Manage incoming correspondence and re‑direct if needed to the departments/persons in charge.
- Ensure compliance to internal policies, quality procedures and Sarbanes‑Oxley Act (SOX).
Who you are:
- High school degree (or equivalent experience) with minimum of 2 years of relevant work experience in a fast‑paced Order Management role.
- Excellent communication and order management skills.
- Commercial awareness essential.
- Proficient in MS Office and comfortable working with various systems such as Oracle or similar ERP systems.
- Fluent (both written and verbal) in English and Polish.
- Previous experience in a manufacturing environment in Export/Import is a plus.
Order Management Specialist - Export in London employer: Danaher Corporation
Contact Detail:
Danaher Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Specialist - Export in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Cytiva. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you’re passionate about life sciences and how your skills can help improve customer satisfaction in order management.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you’ve tackled challenges in previous roles, especially around order management and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Order Management Specialist - Export in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Order Management Specialist role. Highlight your relevant experience in order management and any specific skills that match the job description, like data entry and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for the team at Cytiva. Don’t forget to mention your commitment to customer satisfaction!
Showcase Your Problem-Solving Skills: Since the role involves resolving delivery issues and complaints, be sure to include examples of how you've successfully tackled similar challenges in the past. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Danaher Corporation
✨Know Your Stuff
Before the interview, make sure you understand the role of an Order Management Specialist in the export sector. Familiarise yourself with key terms like OTD (On Time Delivery) and customs compliance. This will show that you're not just interested in the job, but that you’re genuinely invested in the industry.
✨Showcase Your Skills
Prepare to discuss your data entry skills and any experience you have with ERP systems like Oracle. Bring examples of how you've successfully managed customer orders or resolved complaints in the past. This will help demonstrate your capability to handle the responsibilities outlined in the job description.
✨Be a Problem Solver
Cytiva values continuous improvement, so be ready to talk about times when you've identified issues and implemented solutions. Think of specific examples where your problem-solving skills led to better customer satisfaction or improved processes.
✨Communicate Clearly
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. Be prepared to answer questions in both English and Polish, as fluency in both languages is essential. This will not only showcase your language skills but also your ability to connect with diverse customers.