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- Tasks: Process customer orders and ensure timely delivery while solving issues.
- Company: Join Cytiva, a leader in Life Sciences transforming human health.
- Benefits: Competitive salary, growth opportunities, and a supportive team environment.
- Why this job: Make a real impact in life-saving activities and develop your skills.
- Qualifications: High school degree with 2 years in Order Management; fluent in English and Polish.
- Other info: Dynamic workplace with a focus on continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Be part of something altogether life-changing. Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
We are looking for an Order Management Specialist (Export team) to work with our expert Customer Service/Order Management team in our office in Little Chalfont, Amersham. The place of work is Little Chalfont, Amersham, which is commutable from Central London. This position requires onsite work 5 days a week.
What you’ll do:
- Process customer orders in compliance with company policies and standard operating procedures.
- Demonstrate excellent data entry skills to quickly and accurately review and input data.
- Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric.
- Provide export documentation and full customs compliance requirements.
- Ensure timely capturing and resolution of complaints in SFDC. Investigate root causes to resolve recurring issues resulting in complaints.
- Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable.
- Demonstrate high commitment in resolving customers’ issues and responding to order status enquiries, ensuring a high level of customer satisfaction.
- Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction.
- Utilise Problem Solving to drive to root cause and implement countermeasures.
- Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction.
- Answering the telephone / forwarding calls.
- Manage incoming correspondence and re-direct if needed to the departments/persons in charge.
- Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX).
Who you are:
- High school degree (or equivalent experience) with minimum 2 years of relevant work experience in a fast-paced Order Management role.
- Possess excellent communication and order management skills.
- Commercial awareness essential.
- Proficient in MS Office and comfortable working with various systems such as Oracle or similar ERP systems.
- Fluent (both written and verbal) in English and Polish.
It would be a plus if you also possess previous experience in:
- Previous experience of working within a manufacturing environment in Export/Import.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Order Management Specialist in London employer: Danaher Corporation
Contact Detail:
Danaher Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Cytiva. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Cytiva's mission and values, and think about how your skills as an Order Management Specialist can contribute to their goals. Show them you're not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves tackling delivery issues and customer complaints, be ready to discuss how you've handled similar situations in the past. Real-life examples will make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Cytiva team.
We think you need these skills to ace Order Management Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Order Management Specialist role. Highlight your relevant experience, especially in order management and customer service, and don’t forget to mention any specific skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Cytiva and how your skills can contribute to their mission. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: Since the role involves problem-solving and continuous improvement, be sure to include examples of how you've tackled challenges in previous roles. This will show us that you’re proactive and ready to make a difference.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Danaher Corporation
✨Know Your Order Management Basics
Before the interview, brush up on your order management knowledge. Understand the key processes involved, especially in export documentation and customs compliance. This will show that you’re not just familiar with the role but also genuinely interested in how it impacts customer satisfaction.
✨Showcase Your Problem-Solving Skills
Cytiva values continuous improvement, so be ready to discuss specific examples where you've identified issues and implemented solutions in previous roles. Think about times when you resolved delivery problems or improved order tracking processes, as these experiences will resonate well with the interviewers.
✨Demonstrate Communication Prowess
As an Order Management Specialist, communication is key. Prepare to highlight your experience in managing customer inquiries and resolving complaints. Practise articulating how you ensure clarity and satisfaction in your interactions, especially in a fast-paced environment.
✨Familiarise Yourself with Their Culture
Cytiva places a strong emphasis on teamwork and collaboration. Research their company culture and think about how your values align with theirs. Be prepared to discuss how you can contribute to a positive team dynamic and support continuous improvement initiatives.