At a Glance
- Tasks: Oversee complex contracts and ensure top-notch service delivery to customers.
- Company: Join a leading company dedicated to excellence in managed services.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Be part of a dynamic team focused on continuous improvement and customer satisfaction.
- Why this job: Make a real difference by managing key contracts and enhancing customer relationships.
- Qualifications: Experience in contract management and strong communication skills are essential.
The predicted salary is between 50000 - 60000 € per year.
Responsible for the full ownership of the governance and oversight of multiple complex contracts. Oversees contractual services delivered to customers, aligning with mission and values. This position reports to the Managed Service Contracts Manager and is part of the Managed Service Contracts Team. Dedicated to one of our biggest customers in the London area (SWLP – South West London Pathology).
Key Responsibilities
- Undertake all aspects of contract evaluation and governance, including KPIs.
- Monitor subcontractor contract compliance to detailed Key Performance Indicators and take appropriate actions as agreed with line management and key stakeholders.
- Draft standard contract documents such as non‑disclosure agreements, change control documents, Framework schedules, etc. as required.
- Provide excellent customer experience, demonstrate knowledge and pride in the role, and deliver high quality service to build loyalty.
- Manage performance and financial statistics for Beckman Coulter and subcontractors, identify opportunities to control and reduce costs, and pursue continuous improvement in performance.
Essential Requirements
Knowledge of Managed Services.
Contract & Relationship Manager in London employer: Danaher Corporation
Beckman Coulter is an exceptional employer, offering a dynamic work environment in the heart of London, where you can thrive as a Contract & Relationship Manager. With a strong commitment to employee development, we provide ample opportunities for growth and advancement, alongside a culture that values collaboration and excellence in service delivery. Our focus on continuous improvement and customer satisfaction ensures that you will be part of a team dedicated to making a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Contract & Relationship Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about opportunities in contract management. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to their goals, especially in managing complex contracts. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed contracts or improved performance in previous roles. Use metrics and KPIs to back up your achievements – numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to spot your application and get in touch!
We think you need these skills to ace Contract & Relationship Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract & Relationship Manager role. Highlight your experience with contract governance and customer service, as these are key aspects of the job.
Showcase Your Skills:Don’t forget to emphasise your knowledge of KPIs and contract compliance. We want to see how you’ve successfully managed contracts in the past and any improvements you've driven.
Be Clear and Concise:When drafting your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Danaher Corporation
✨Know Your Contracts Inside Out
Make sure you’re familiar with the types of contracts relevant to the role. Brush up on your knowledge of KPIs and compliance standards, as these will likely come up in conversation. Being able to discuss specific examples from your past experience will show that you’re not just knowledgeable but also practical.
✨Showcase Your Customer Service Skills
Since this role is all about providing an excellent customer experience, prepare to share examples of how you've gone above and beyond for clients in previous positions. Think about times when you turned a challenging situation into a positive outcome, as this will demonstrate your commitment to service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to contract management and compliance. Practise articulating your thought process and decision-making skills in these scenarios, as it will help you convey your strategic thinking and problem-solving abilities.
✨Demonstrate Continuous Improvement Mindset
Be ready to discuss how you’ve identified opportunities for improvement in past roles. Whether it’s streamlining processes or enhancing service delivery, showing that you have a proactive approach to performance management will resonate well with the interviewers.
