At a Glance
- Tasks: Provide top-notch technical support and install cutting-edge diagnostic equipment.
- Company: Join a global leader in cancer diagnostics dedicated to improving lives.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and success.
- Why this job: Make a real difference in healthcare while working with innovative technology.
- Qualifications: Mechanical or Electrical education; experience in engineering is a plus.
The predicted salary is between 36000 - 60000 € per year.
Overview
Leica Biosystems\' mission of \"Advancing Cancer Diagnostics, Improving Lives\" is at the heart of our corporate culture. We\'re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you\'re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we\'re working at the pace of change to improve patient lives with diagnostic tools that address the world\'s biggest health challenges.
The Field Service Engineer for Leica Biosystems is responsible for providing technical service and support in the field on our equipment, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for LBS. This position is part of the Service Department located around the South of the UK (based in the Sussex, Berkshire or Hampshire area) and will be remote working at customer sites. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives. You will be a part of the South Team and report to the South Team Leader. If you thrive in a fast pace, energetic and dynamic role and want to work to build a world-class service and support organization-read on.
Responsibilities
- Provide first class technical support for key UKI customer.
- On site installation of various Histopathology and ancillary equipment.
- Work closely with Field Support Team to ensure all customers are provided with an industry leading professional After Sales Service within the KPI\'s set by Service Management.
- Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Spares Stock management and other service documentation.
- Record activities via logging and data entry into Salesforce.
- Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations, and system builds.
- Co-operate closely with Technical Assistance Centre to ensure smooth and fast processes and information flow.
- Identify any required spare parts or reagents and perform related activities.
- Co-ordinate with assigner to facilitate the timely completion of on-site and in-house service repairs.
- Escalate to local product specialist or appropriate business unit specialists if more in depth support is required to resolve customer issues.
- Fosters and exhibits a \"Best Team Wins\" mentality.
Qualifications
- The essential requirements of the job include, Educated in a Mechanical, Electronic or Electrical subject. Preferably Bachelor\'s degree/diploma level or Equivalent qualification such as NVQ or C&G
- Proven background within Robotic, Electrical and Mechanical Engineering, Experience within Fluidics.
- Proven ability to learn in technical areas with limited previous experience.
- Ability to carry & move up to 25kg safely.
- It would be a plus if you also possess previous experience in: A Service role or a related industry. Experience in a laboratory environment.
- #LI-remote
About Us / Additional Info
Join our winning team today. Together, we\'ll accelerate the real-life impact of tomorrow\'s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit .
Field Service Engineer (UK/Sussex, Berkshire & Hampshire Area) employer: Danaher Corporation
Leica Biosystems is an exceptional employer, dedicated to advancing cancer diagnostics and improving lives, which fosters a culture of innovation and teamwork. Employees enjoy a supportive work environment with opportunities for professional growth, remote working flexibility, and the chance to make a meaningful impact in healthcare. Located in the picturesque South of the UK, our Field Service Engineers benefit from a dynamic role that combines technical expertise with customer engagement, all while being part of a global leader in the diagnostics field.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (UK/Sussex, Berkshire & Hampshire Area)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups or webinars, and connect with current employees at Leica Biosystems. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to field service engineering. Think about how your skills in mechanical and electrical engineering can shine through. We want to see your passion for improving lives through cancer diagnostics!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical challenges in the past. This will demonstrate your ability to provide first-class support and keep customer downtime to a minimum.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Leica Biosystems and contributing to our mission of advancing cancer diagnostics.
We think you need these skills to ace Field Service Engineer (UK/Sussex, Berkshire & Hampshire Area)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical skills and any relevant experience in mechanical, electronic, or electrical subjects. We want to see how your background aligns with our mission of advancing cancer diagnostics!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Leica Biosystems and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've solved technical issues or improved processes. We’re looking for someone who can think on their feet and help minimise customer downtime, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our winning team!
How to prepare for a job interview at Danaher Corporation
✨Know Your Tech
Make sure you brush up on your technical knowledge related to mechanical, electronic, and electrical subjects. Be ready to discuss your experience with robotic systems and fluidics, as these are key areas for the Field Service Engineer role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about situations where you had to diagnose issues or provide solutions under pressure, as this will demonstrate your ability to minimise customer downtime.
✨Familiarise Yourself with Salesforce
Since you'll be logging activities and submitting reports through Salesforce, it’s a good idea to get comfortable with the platform. If you have prior experience, be ready to share how you used it effectively in your previous roles.
✨Emphasise Teamwork
Leica Biosystems values a 'Best Team Wins' mentality, so be prepared to discuss how you've collaborated with others in past roles. Highlight any experiences where you supported sales teams or worked closely with technical support to achieve common goals.
