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For Companies At a Glance
- Tasks: Provide expert support and training on innovative diagnostic solutions in labs.
- Company: Join Beckman Coulter, a leader in clinical IT and automation solutions.
- Benefits: Enjoy health care, paid time off, and flexible remote work options.
- Other info: Travel up to 80% of the time and collaborate with dynamic teams.
- Why this job: Make a real impact by optimising laboratory workflows and enhancing customer confidence.
- Qualifications: Bachelor’s degree in relevant fields and experience in IT or clinical environments.
The predicted salary is between 40000 - 50000 £ per year.
The Field Application Specialist provides expert support and training on Beckman Coulter’s Clinical IT and Automation solutions. This role plays a critical part in driving customer adoption, optimizing laboratory workflows, and strengthening confidence in Beckman Coulter systems. This position reports to the Field Application Manager and is part of the Northern Region (United Kingdom, Ireland, Netherlands). The role is based in the south of the United Kingdom and operates as a hybrid role, traveling to customer sites across the region and beyond the UK.
Responsibilities
- Deliver expert application support for Beckman Coulter’s diagnostic solutions, ensuring customers achieve optimal use of their systems in line with laboratory and clinical needs.
- Provide on‑site and remote training for laboratory staff, focusing on workflow optimization, troubleshooting, and best practices.
- Support product installations and implementations, working closely with Field Service Engineers, Project Managers, and other stakeholders to ensure seamless go‑lives.
- Act as the primary technical contact for customers, addressing application‑related issues, escalating to appropriate teams when necessary, and maintaining clear, proactive communication.
- Collaborate with sales and service teams to identify opportunities, support product demonstrations, and help drive customer satisfaction and retention.
- Collect and share customer feedback (Voice of the Customer, NPS surveys, direct interactions) to inform product improvements and service delivery.
Qualifications
- Education: Bachelor’s degree in Information Technology, Biomedical Science, Biomedical Engineering, Life Sciences, or a related field (Master’s degree advantageous but not essential).
- Experience: Experience in an IT, clinical laboratory, diagnostics, or medical device environment is required.
- Technical knowledge: Strong understanding of laboratory workflows, IT networking, Laboratory Information Management Systems, Middleware Platforms, and instrument connectivity, with practical troubleshooting skills.
- Customer focus: Excellent communication and interpersonal skills, with the ability to train and support laboratory staff, resolve application issues, and build trusted customer relationships.
- Problem solving: Demonstrated ability to analyse technical and workflow challenges, provide effective solutions, and escalate issues appropriately.
- Flexibility: Willingness to travel regularly to customer sites to deliver training, support installations, and provide applications expertise.
- Additional: Previous experience in the healthcare or diagnostics industry, exposure to implementing or supporting laboratory instrumentation and applications in customer environments, and experience contributing to complex projects such as instrument installations or workflow optimizations.
Travel and Vehicle Requirements
- Driving license.
- Ability to travel up to 80% of the time.
Remote Work Arrangement
This position is eligible for a remote work arrangement in which you can work from home. Additional information about this remote work arrangement will be provided during the interview process.
Benefits
Beckman Coulter Diagnostics offers comprehensive benefit programs, including health care and paid time off.
Field Applications Specialist employer: Danaher Corporation
Contact Detail:
Danaher Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Applications Specialist
✨Tip Number 1
Network like a pro! Reach out to professionals in the field of clinical IT and automation. Attend industry events or webinars, and don’t be shy about connecting on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or during interviews, make sure you can clearly explain how your skills align with their needs. We want you to showcase your understanding of laboratory workflows and customer support.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, apply through our website. Don’t wait for the perfect moment; show them your enthusiasm and readiness to contribute to their team right away!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. We believe that a little courtesy can make a big difference in landing that dream job!
We think you need these skills to ace Field Applications Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Applications Specialist role. Highlight your experience in IT, clinical labs, or diagnostics, and showcase any relevant technical skills that align with Beckman Coulter’s solutions.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've optimised workflows or provided training in previous positions, and don’t forget to express your enthusiasm for working with Beckman Coulter.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to analyse and solve technical challenges. We want to see how you’ve tackled issues in the past and what strategies you used to ensure customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Danaher Corporation
✨Know Your Stuff
Make sure you brush up on Beckman Coulter’s Clinical IT and Automation solutions. Understand the key features and benefits of their diagnostic systems, as well as common laboratory workflows. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Training Skills
Since training is a big part of this role, prepare to discuss your previous experiences in training or supporting others. Think of specific examples where you successfully helped someone troubleshoot an issue or optimise a workflow. This will demonstrate your ability to communicate effectively and build relationships with customers.
✨Be Ready to Problem Solve
Expect scenario-based questions that test your problem-solving skills. Prepare by thinking through potential challenges you might face in the role, such as troubleshooting technical issues or optimising workflows. Practise articulating your thought process clearly, as this will show your analytical abilities.
✨Emphasise Flexibility and Travel Readiness
Since this role involves significant travel, be prepared to discuss your willingness to travel and how you manage your time effectively. Share any past experiences where you had to adapt quickly to different environments or customer needs, as this will highlight your flexibility and commitment to customer satisfaction.