At a Glance
- Tasks: Deliver top-notch customer service and support installation projects in life sciences.
- Company: Join Cytiva, a leader in biotechnology and diagnostics innovation.
- Benefits: Enjoy competitive pay, health insurance, paid time off, and pension contributions.
- Other info: Opportunity for occasional travel and growth in the life sciences sector.
- Why this job: Make a real impact on human health while developing your skills in a dynamic team.
- Qualifications: Fluent in English with strong organisational and customer service skills.
The predicted salary is between 30000 - 40000 € per year.
Are you ready to accelerate your potential and make a real difference within the life sciences, diagnostics and biotechnology sectors? At Cytiva, one of Danaher's operating companies, we innovate to create tangible impact and help transform human health. The Equipment Service Center Specialist will deliver excellent customer service for both internal and external stakeholders as part of the EMEA Equipment Service Installation Team at Amersham Place, Buckinghamshire, United Kingdom. This on-site role reports to the EMEA Installation Team Leader.
What you will do
- Establish and maintain effective communication with internal stakeholders, including Regional Service Managers, Field Service Engineers, Finance and Sales teams.
- Open service requests and installations, and dispatch installation and other planned service work orders in a timely manner and to high quality.
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service and deliver installation projects to customer timelines.
- Provide excellent customer service for both internal and external customers.
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
Qualifications
- Written and oral fluency in English (additional European languages are a bonus).
- Excellent organisational, interpersonal and workload management skills.
- Experience with CRM (e.g., Salesforce) or ERP (e.g., Oracle/SAP) systems.
- Previous client and customer service experience.
- Ability to work well as part of a team in a busy customer service environment.
Travel and Physical/Environment Requirements
- Willingness for occasional business travel (once per year).
Preferred Qualifications
- Ability to speak and write in another European language to business standard (B2/C1).
- Previous experience in the life sciences/biopharma industry in a customer-facing capacity (a plus but not required).
Benefits
Cytiva offers a broad array of comprehensive, competitive benefit programs, including paid time off, medical, dental and vision insurance, employer pension contributions and eligibility for bonus/incentive pay. Many of our programs benefit life beyond the job. For more information, see Danaher Benefits Info.
Equipment Service Center Specialist employer: Danaher Corporation
Cytiva, part of Danaher, is an exceptional employer that prioritises employee growth and well-being within the life sciences sector. Located in Amersham Place, Buckinghamshire, our collaborative work culture fosters innovation and excellence, while offering comprehensive benefits including paid time off, medical insurance, and pension contributions. Join us to make a meaningful impact on human health and enjoy a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Equipment Service Center Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the life sciences and diagnostics sectors on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching Cytiva and their impact on human health. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a client. Be ready to share these stories during interviews to showcase your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Equipment Service Center Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Equipment Service Center Specialist role. Highlight relevant experience, especially in customer service and any CRM or ERP systems you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the life sciences and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills:Since this role involves a lot of communication with internal and external stakeholders, make sure to demonstrate your written communication skills. Be clear, concise, and professional in your application – it’s a great way to show us you can handle the job!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Danaher Corporation
✨Know Your Stuff
Make sure you understand the life sciences and biotechnology sectors. Brush up on Cytiva's products and services, and be ready to discuss how your skills can contribute to their mission of transforming human health.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Highlight how you built relationships with clients and resolved issues effectively, as this role heavily relies on strong interpersonal skills.
✨Familiarise Yourself with CRM/ERP Systems
Since experience with systems like Salesforce or Oracle/SAP is important, take some time to review these platforms. If you have prior experience, be ready to discuss specific scenarios where you used these tools to enhance service delivery.
✨Team Player Mindset
Cytiva values teamwork, so be prepared to talk about how you collaborate with others. Share instances where you worked flexibly within a team to meet deadlines or improve service quality, showcasing your adaptability in a busy environment.
