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- Tasks: Handle customer inquiries, process orders, and manage complaints in a dynamic environment.
- Company: Join Leica Microsystems, a leader in life sciences and biotechnology with over 175 years of innovation.
- Benefits: Enjoy a culture of belonging, remote work options, and opportunities for personal growth.
- Why this job: Make a real impact in science while collaborating with passionate colleagues on meaningful projects.
- Qualifications: Commercial training with 1 year in customer service; fluent in English, German skills preferred.
- Other info: Be part of a diverse team committed to pushing the boundaries of what's possible.
The predicted salary is between 28800 - 43200 £ per year.
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Shape the Future with Us!
At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.
Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.
In this role, you will have the opportunity to:
- Order Processing:Handling price inquiries, orders, change orders, coordinating timely deliveries, monitoring open orders via Sales Force and SAP and invoicing via SAP R/3
- Customer Contact:Receiving and processing incoming customer calls and emails in German and English
- Close Coordination:Working closely with production, sales, and product management to optimize sales targets
- KPI: maximize order to sales, minimize goods in transit
- Complaint Handling:Processing complaints in collaboration with the credit department
- Master Data Maintenance:Maintaining the SAP R/3 system data
The essential requirements of the job include:
- Successfully completed commercial training with at least 1 year of professional experience in customer service, preferably in multinational company
- Self-reliant, focused, results-driven, flexible
- Fluent English skills, strong German skills desirable
- Good PC skills (MS Office, especially Excel, SAP R/3 module SD)
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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Customer Care Specialist employer: Danaher Corporation
Contact Detail:
Danaher Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist
✨Tip Number 1
Familiarise yourself with Leica Microsystems' products and services. Understanding their advanced microscopes and AI-based image analysis solutions will not only help you in interviews but also show your genuine interest in the company and its mission.
✨Tip Number 2
Brush up on your SAP R/3 skills, especially the Sales and Distribution module. Since this role involves maintaining data in SAP, demonstrating your proficiency can set you apart from other candidates.
✨Tip Number 3
Practice your customer service skills in both English and German. Since the role requires handling customer inquiries in both languages, being able to demonstrate your fluency and ability to communicate effectively will be crucial.
✨Tip Number 4
Network with current or former employees of Leica Microsystems on platforms like LinkedIn. Gaining insights into the company culture and expectations can provide you with valuable information that may help you during the interview process.
We think you need these skills to ace Customer Care Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Care Specialist position at Leica Microsystems. Understand the key responsibilities and required skills, such as order processing, customer contact, and complaint handling.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, especially in a multinational environment. Emphasise your fluency in English and any German language skills, as well as your proficiency with MS Office and SAP R/3.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for life sciences and your commitment to customer satisfaction. Mention specific examples of how you've successfully handled customer inquiries or complaints in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Care Specialist.
How to prepare for a job interview at Danaher Corporation
✨Research the Company
Before your interview, take some time to learn about Leica Microsystems and its role within Danaher. Understand their products, values, and recent innovations in life sciences and biotechnology. This knowledge will help you demonstrate your genuine interest in the company and align your answers with their mission.
✨Showcase Your Customer Service Skills
As a Customer Care Specialist, your ability to handle inquiries and complaints is crucial. Prepare examples from your past experience where you successfully resolved customer issues or improved service delivery. Highlight your communication skills in both English and German, as this role requires fluency in both languages.
✨Familiarise Yourself with SAP R/3
Since the job involves maintaining data in the SAP R/3 system, it’s beneficial to brush up on your knowledge of this software. Be ready to discuss any relevant experience you have with SAP or similar systems, and how you’ve used them to manage orders or customer data effectively.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your responses. Think of specific situations where you demonstrated flexibility, focus, and results-driven behaviour, especially in a customer service context.
