At a Glance
- Tasks: Manage complex contracts and ensure top-notch service delivery to our key customer.
- Company: Join Beckman Coulter Diagnostics, a leader in healthcare innovation.
- Benefits: Enjoy competitive benefits, including health care and paid time off.
- Other info: Expect 70% travel and opportunities for professional growth.
- Why this job: Make a real impact by overseeing vital contracts in a dynamic environment.
- Qualifications: Experience in account management and contract compliance is essential.
The predicted salary is between 50000 - 65000 € per year.
Responsible for the full ownership of the governance and oversight of multiple complex contracts. Oversees contractual services delivered to customers, aligning with mission and values. This position reports to the Managed Service Contracts Manager and is part of the Managed Service Contracts Team. Dedicated to one of our biggest customers in the London area (SWLP – South West London Pathology).
Key Responsibilities
- Undertake all aspects of contract evaluation and governance, including KPIs.
- Monitor subcontractor contract compliance to detailed Key Performance Indicators and take appropriate actions as agreed with line management and key stakeholders.
- Draft standard contract documents such as non‑disclosure agreements, change control documents, Framework schedules, etc. as required.
- Provide excellent customer experience, demonstrate knowledge and pride in the role, and deliver high quality service to build loyalty.
- Manage performance and financial statistics for Beckman Coulter and subcontractors, identify opportunities to control and reduce costs, and pursue continuous improvement in performance.
Essential Requirements
- Knowledge of Managed Services with account management experience, delivering and monitoring contract performance/compliance.
- Excellent customer service, business management techniques and negotiation skills.
- Experience working in a team handling complex projects with management of multiple stakeholders and varying agendas.
- Outstanding planning and organisational skills with evidence of creation and execution of successful strategic plans and contract performance.
- Understanding of public procurement and supplier management in a laboratory setting.
Travel, Motor Vehicle Record & Physical/Environment Requirements
- Ability to travel – the role requires 70% travel, including days dedicated at SWLP offices; wider travel with overnight stays may be required.
- Must have a valid driver’s license with an acceptable driving record.
Preferred Experience
- Tender proposal management.
- Procurement and supply chain process.
Benefits
Beckman Coulter Diagnostics offers a broad array of comprehensive, competitive benefit programmes that add value to our lives. Whether it’s a health care programme or paid time off, our programmes contribute to life beyond the job.
Contract & Relationship Manager employer: Danaher Corporation
Beckman Coulter Diagnostics is an exceptional employer, offering a dynamic work environment in the heart of London, where you can thrive as a Contract & Relationship Manager. With a strong commitment to employee growth and development, we provide comprehensive benefits that enhance your quality of life, alongside a culture that values teamwork and excellence in customer service. Join us to be part of a dedicated team that prioritises innovation and continuous improvement while serving one of our largest clients in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Contract & Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to the role you're after. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your negotiation skills! Whether it’s about salary or contract terms, being confident and clear about what you want can set you apart from the rest.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Contract & Relationship Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in contract management and customer service. We want to see how your skills align with the role of Contract & Relationship Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Skills:When writing your application, emphasise your negotiation skills and experience with KPIs. We’re looking for someone who can manage complex contracts and deliver excellent service, so make sure to include examples that demonstrate these abilities.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Danaher Corporation
✨Know Your Contracts Inside Out
Make sure you thoroughly understand the contracts you'll be managing. Familiarise yourself with key performance indicators (KPIs) and compliance requirements. This will not only help you answer questions confidently but also demonstrate your commitment to delivering high-quality service.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to meet client needs. This will highlight your ability to build loyalty and manage relationships effectively.
✨Demonstrate Your Planning Prowess
Be ready to discuss your experience with strategic planning and execution. Bring examples of successful projects where you managed multiple stakeholders and varying agendas. This will show that you have the organisational skills needed for this role.
✨Understand the Bigger Picture
Research Beckman Coulter and their approach to managed services. Understanding their mission and values will help you align your answers with what they’re looking for. It’s all about showing that you’re not just a fit for the role, but also for the company culture.
