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- Tasks: Deliver top-notch customer service and manage service requests in a dynamic team environment.
- Company: Join Cytiva, a leader in life sciences and biotechnology innovation.
- Benefits: Enjoy competitive pay, health insurance, paid time off, and pension contributions.
- Other info: Opportunity for occasional travel and excellent career growth in a vibrant industry.
- Why this job: Make a real impact on human health while developing your skills in a supportive setting.
- Qualifications: Fluent in English with strong organisational and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to accelerate your potential and make a real difference within the life sciences, diagnostics and biotechnology sectors? At Cytiva, one of Danaher's operating companies, we innovate to create tangible impact and help transform human health. The Equipment Service Center Specialist will deliver excellent customer service for both internal and external stakeholders as part of the EMEA Equipment Service Installation Team at Amersham Place, Buckinghamshire, United Kingdom. This on-site role reports to the EMEA Installation Team Leader.
What you will do:
- Establish and maintain effective communication with internal stakeholders, including Regional Service Managers, Field Service Engineers, Finance and Sales teams.
- Open service requests and installations, and dispatch installation and other planned service work orders in a timely manner and to high quality.
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service and deliver installation projects to customer timelines.
- Provide excellent customer service for both internal and external customers.
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
Qualifications:
- Written and oral fluency in English (additional European languages are a bonus).
- Excellent organisational, interpersonal and workload management skills.
- Experience with CRM (e.g., Salesforce) or ERP (e.g., Oracle/SAP) systems.
- Previous client and customer service experience.
- Ability to work well as part of a team in a busy customer service environment.
Travel and Physical/Environment Requirements:
- Willingness for occasional business travel (once per year).
Preferred Qualifications:
- Ability to speak and write in another European language to business standard (B2/C1).
- Previous experience in the life sciences/biopharma industry in a customer-facing capacity (a plus but not required).
Benefits:
Cytiva offers a broad array of comprehensive, competitive benefit programs, including paid time off, medical, dental and vision insurance, employer pension contributions and eligibility for bonus/incentive pay. Many of our programs benefit life beyond the job.
Equipment Service Center Specialist in Chalfont employer: Danaher Corporation
Contact Detail:
Danaher Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Equipment Service Center Specialist in Chalfont
✨Tip Number 1
Network like a pro! Reach out to current employees at Cytiva on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Equipment Service Center Specialist role.
✨Tip Number 2
Prepare for the interview by researching common questions related to customer service and teamwork. Think of examples from your past experiences that showcase your skills in these areas, especially in a busy environment.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and maintain a friendly tone. Remember, they’re looking for someone who can build relationships with both internal and external stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Cytiva team.
We think you need these skills to ace Equipment Service Center Specialist in Chalfont
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Equipment Service Center Specialist role. Highlight relevant experience, especially in customer service and any CRM or ERP systems you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the life sciences and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills: Since this role involves a lot of communication with internal and external stakeholders, make sure to demonstrate your written communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Cytiva!
How to prepare for a job interview at Danaher Corporation
✨Know Your Stuff
Make sure you understand the life sciences and biotechnology sectors. Brush up on Cytiva's products and services, and be ready to discuss how your skills can contribute to their mission of transforming human health.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you successfully handled customer queries or built strong relationships with clients. Highlight your interpersonal skills!
✨Familiarise Yourself with CRM/ERP Systems
If you have experience with systems like Salesforce or Oracle/SAP, be sure to mention it. If not, do a bit of research on these tools so you can speak confidently about how you would adapt to using them in the role.
✨Team Player Mindset
Cytiva values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team project or helped improve service quality together.