Human Resources (HR) Generalist
Part of the HR Operations team, this role brings policies and processes to life through thoughtful local execution, trusted guidance, and practical problem solving. You’ll support associates and managers through complex, non-standard, or higher‑risk HR situations that require sound judgment and a people‑first approach. The role operates within a single, integrated HR delivery model using standardized intake, case routing, workflows, SLAs, and governance—regardless of location or HR domain.
This position reports to the People Partner - Resins, Filtration and Media (RFM) UK/I and is part of the UK and Ireland Human Resources Team. The role is an on‑site role based in Ilfracombe.
What You Will Do
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Complex Case Resolution: Resolve moderate to complex, non-standard, or escalated HR cases across core HR domains (e.g., employee lifecycle transactions, time and attendance, benefits, and policy interpretation), applying judgment within approved policies, playbooks, and governance standards.
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Subject Matter Expertise & Enablement: Act as a subject‑matter expert for HR Service Delivery agents by providing guidance, coaching, and decision support for complex scenarios. Interpret HR policies and procedures and translate them into clear, reusable guidance (e.g., decision trees, job aids, and knowledge articles) for associates and HR Service Delivery agents.
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Service Design & Continuous Improvement: Identify recurring demand drivers, defects, and escalation patterns; perform basic root‑cause analysis and propose counter‑measures and partner with HR colleagues across the Enterprise to strengthen support by simplifying and standardizing processes and improving HR Service Delivery resolution capability.
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Operational Excellence & Governance: Operate within defined SLAs, quality standards, and case handling expectations whilst ensuring compliance with data privacy, confidentiality, and audit requirements.
Scope & Operating Model Alignment
Support the Ilfracombe site while operating within a broader matrixed HR operating model with clear routing, escalation, and ownership rules.
Who You Are
- 5+ years in HR operations, shared services, employee relations support, or a relevant HR specialty area.
- Strong analytical and problem‑solving skills with a continuous improvement mindset and demonstrated ability to independently resolve complex HR issues using sound judgment and documented policy guidance.
- Strong proficiency in HRIS and case management tools; able to navigate cross‑functional systems and data to resolve issues.
- Ability to flex between case resolution, HRSD enablement, and improvement work based on service demand.
- Bachelor’s degree preferred; equivalent experience considered.
Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
For more information, visit www.danaher.com.
Human Resources (HR) Generalist in Braunton employer: Danaher Corporation
Danaher Corporation is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their technical skills while enjoying the autonomy of on-site work. With a commitment to employee well-being and a supportive team environment, Danaher stands out as a rewarding place for those seeking meaningful careers in technology and service.
