HR Coordinator - Remote/hybrid Working in Braunton, Devon

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva, you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. The Human Resources (HR) Generalist plays a meaningful role in shaping employee experience at our Ilfracombe site and is responsible for partnering with associates and leaders during moments that matter.

As part of the HR Operations team, this role brings policies and processes to life through thoughtful local execution, trusted guidance, and practical problem-solving. You'll support associates and managers through complex, non-standard, or higher-risk HR situations that require sound judgment and a people-first approach. These interactions go beyond process—they're opportunities to provide clarity, reassurance, and solutions that help people move forward with confidence.

In addition, the HR Generalist contributes to continuously improving how we work by strengthening processes, supporting policy harmonization, and sharing expertise across the HR operating model. As a subject-matter expert, you'll help ensure fair and consistent application of policy while delivering a positive, high-quality employee experience across regions and operating companies.

The role operates within a single, integrated HR delivery model using standardized intake, case routing, workflows, SLAs, and governance—regardless of location or HR domain. This position reports to the People Partner - Resins, Filtration and Media (RFM) UK/I and is part of the UK and Ireland Human Resources Team.

Your areas of focus will be:

• Complex Case Resolution: Resolve moderate to complex, non-standard, or escalated HR cases across core HR domains (e.g., employee lifecycle transactions, time and attendance, benefits, and policy interpretation), applying judgment within approved policies, playbooks, and governance standards.
• Subject Matter Expertise & Enablement: Act as a subject-matter expert for HR Service Delivery agents by providing guidance, coaching, and decision support for complex scenarios. Interpret HR policies and procedures and translate them into clear, reusable guidance (e.g., decision trees, job aids, and knowledge articles) for associates and HR Service Delivery agents.
• Operational Excellence & Governance: Operate within defined SLAs, quality standards, and case handling expectations whilst ensuring compliance with data privacy, confidentiality, and audit requirements. Support the Ilfracombe site while operating within a broader matrixed HR operating model with clear routing, escalation, and ownership rules.

5+ years in HR operations, shared services, employee relations support, or a relevant HR specialty area. Strong analytical and problem-solving skills with a continuous improvement mindset and demonstrated ability to independently resolve complex HR issues using sound judgment and documented policy guidance. Able to navigate cross-functional systems and data to resolve issues. Bachelor's degree preferred.

Whether it's a health care program or paid time off, our programs contribute to life beyond the job. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Full time