At a Glance
- Tasks: Provide top-notch customer service and support for equipment delivery services.
- Company: Cytiva, a leader in transforming human health through innovative solutions.
- Benefits: Opportunities for career growth, skill development, and a supportive team environment.
- Other info: Join a dynamic team in a collaborative atmosphere focused on advancing future therapeutics.
- Why this job: Make a real impact in life-saving activities while working with passionate professionals.
- Qualifications: Fluent in English, strong communication skills, and previous customer service experience.
The predicted salary is between 30000 - 40000 € per year.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life‑saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life‑changing therapeutics.
Equipment Services EMEA Customer Service Specialist for Cytiva is responsible for providing excellent customer service for both internal and external stakeholders with our Equipment Delivery Services. This position is part of the EMEA OptiRun Services Team located in Amersham Place, Little Chalfont and will be fully on-site. At Cytiva, our vision is to advance future therapeutics from discovery to delivery.
What you will do:
- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams.
- Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner.
- Physical Inventory support.
- Activating contracts within in‑house systems.
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
- To provide excellent customer service for customers, both internal and external.
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
Who you are:
- Written and oral fluency in English.
- Excellent communication and interpersonal skills with a flexibility and willingness to work as a team member.
- Problem solving skills, initiative, proactive / pre‑emptive and strong attention to detail.
- Competent MS Office skills and be comfortable working with different systems.
- Previous client and customer service experience.
Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Equipment Service Center Specialist in Amersham employer: Danaher Corporation
Cytiva is an exceptional employer that prioritises the growth and development of its employees while making a significant impact on human health. Located in the picturesque Amersham Place, Little Chalfont, our work culture fosters collaboration and continuous learning, allowing you to engage in meaningful challenges alongside dedicated colleagues. With a commitment to employee well-being and a focus on innovative solutions, Cytiva offers a unique opportunity to advance your career in the biotechnology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Equipment Service Center Specialist in Amersham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cytiva on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Cytiva’s latest projects and values. Show us that you’re genuinely interested in their mission to transform human health – it’ll make you stand out!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction with customers and teams, being able to articulate your thoughts clearly will be key. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Cytiva.
We think you need these skills to ace Equipment Service Center Specialist in Amersham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Equipment Service Center Specialist role. Highlight your customer service experience and any relevant technical skills to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working at Cytiva and how your background aligns with our mission to transform human health. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application showcases your written and oral fluency in English. Clear and concise language will help us see your potential as a team member.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Danaher Corporation
✨Know Your Stuff
Make sure you understand the role of an Equipment Service Center Specialist. Familiarise yourself with Cytiva's mission and the importance of their work in transforming human health. Brush up on your knowledge of customer service principles and how they apply to technical support.
✨Showcase Your Communication Skills
Since this role involves effective communication with various teams, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers or colleagues in the past, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled problems proactively. Be ready to discuss how you approach challenges, particularly in a customer service context. Highlight your attention to detail and how it has helped you resolve issues efficiently.
✨Be a Team Player
Cytiva values teamwork, so be prepared to discuss your experiences working collaboratively. Share examples of how you've contributed to a team’s success and how you adapt to different roles within a group to maintain high-quality service.
