At a Glance
- Tasks: Provide top-notch IT support, troubleshoot issues, and maintain computer systems.
- Company: Join a global tech company with a vibrant and supportive culture.
- Benefits: Hybrid work model, competitive pay, and opportunities for skill development.
- Other info: Exciting career growth in a fast-paced IT environment.
- Why this job: Be part of a dynamic team solving real-world tech problems every day.
- Qualifications: Strong troubleshooting skills and familiarity with Windows & Mac OS.
The predicted salary is between 30000 - 40000 € per year.
As a member of the IT department, the Desktop Support Analyst will work with other members of the team to share responsibility for the maintenance of the IT Support Helpdesk; documenting all calls, prioritising as required, and escalating necessary calls to internal support or outside vendors, to ultimately oversee the successful and expedient resolution of all queries. The Desktop Support Analyst will have excellent interpersonal skills and an organised approach, with the ability to adapt and respond to ad-hoc queries in a timely manner. This is an exciting opportunity to work in a global environment utilising existing skills, as well as developing new ones, to help deliver first-class IT support to global IDBS employees on a wide variety of issues. This is a hybrid position based in Woking – minimum 2 days a week – Wednesday and either Tuesday or Thursday, plus a Monday or Friday when required.
Responsibilities:
- Onsite and remotely test computers and peripherals to diagnose hardware and software problems.
- Troubleshoot, repair and maintain computer equipment (e.g. laptops and peripherals).
- Work with hardware vendors to resolve equipment failures/problems.
- Build and deploy new laptops.
- Assist in the maintenance of current infrastructure, servers, networks.
- Provide additional technical support for the network/server environment.
- Test applications for environmental compatibility; maintain and update systems (software deployment).
- Administer user accounts.
- Monitor and manage calls assigned to you on the service desk, working through to resolution.
- Develop and test user documentation; follow all IT related documentation and processes; maintain accurate and up to date records, ensuring compliance with the company’s procedures.
Success in this role looks like:
- Possessing strong attention to detail and troubleshooting skills to effectively diagnose and resolve laptop/network issues, either independently or by escalating to appropriate technical resources.
- Serving as a representative for the service desk, effectively communicating and resolving problems and requests, while also initiating necessary actions.
- Providing support for operating systems commonly used within the company’s environment while collaborating with team members towards shared objectives.
Preferred experience:
- CompTIA Network+
- Microsoft MTA/MCITP
- Windows & Mac OS, SCCM, InTune, Jamf
1st Line Desktop Support Analyst employer: Danaher Corporation
IDBS is an exceptional employer that fosters a collaborative and innovative work culture, providing employees with the opportunity to develop their skills in a dynamic global environment. With a strong emphasis on employee growth, the company offers comprehensive training and support, ensuring that team members are well-equipped to deliver first-class IT support. Located in Woking, this hybrid role allows for a balanced work-life integration while being part of a dedicated team committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Desktop Support Analyst
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for a Desktop Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've resolved hardware or software issues in the past. This will show potential employers that you’ve got the hands-on experience they’re looking for.
✨Tip Number 3
Don’t forget to showcase your interpersonal skills! During interviews, highlight times when you’ve effectively communicated with users to resolve their queries. Remember, being a great Desktop Support Analyst isn’t just about tech skills; it’s about connecting with people too.
✨Tip Number 4
Finally, apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to stand out and show us why you’d be a great fit for the role.
We think you need these skills to ace 1st Line Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with the responsibilities of a Desktop Support Analyst, so don’t hold back on showcasing your troubleshooting skills and IT support experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter, so let your personality come through.
Showcase Your Interpersonal Skills:Since this role involves a lot of communication, make sure to highlight your interpersonal skills in your application. We’re looking for someone who can effectively communicate with both technical and non-technical staff, so share examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Danaher Corporation
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the operating systems and tools mentioned in the job description. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any relevant certifications like CompTIA Network+ or Microsoft MTA.
✨Show Off Your Interpersonal Skills
Since this role requires excellent communication, think of examples where you've successfully resolved issues through effective communication. Prepare to demonstrate how you can handle ad-hoc queries and work collaboratively with team members to achieve shared goals.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage your workload and prioritise tasks. Bring examples of how you've documented calls or maintained records in previous roles, as attention to detail is crucial for this position.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think about past experiences where you diagnosed and resolved IT issues, and be ready to walk the interviewer through your thought process step-by-step.
