Select how often (in days) to receive an alert:
Job Duties and Responsibilities
- Build and maintain OEM customer relationships
- Lead customer complaint investigations and 8D activities
- Manage customer portals, complaints, concessions and action plans
- Lead warranty investigations, trend analysis and reporting
- Drive Poka Yoke and continuous improvement initiatives
- Support IATF 16949 compliance and customer audits
- Coordinate cross-functional problem resolution
- Support commercial discussions relating to quality and warranty performance
Education and Qualifications
- Charismatic & professional approach with a can do and attitude to stay two steps ahead of the customer.
- Degree qualified in Engineering, Quality or related discipline or equivalent experience.
- Significant automotive customer quality experience. Knowledge of IATF 16949, APQP, PPAP, FMEA, SPC, MSA and structured problem-solving methodologies.
- Strong communication, analytical, organisational and customer management skills. Experience of OEM customer interfaces and warranty management preferred.
- Minimum 10 years of automotive quality engineering and customer excellence experience.
- Ideal Candidate will hold a Bachelor's degree or higher, or relevant quality certifications.
Skills
- Charismatic & Professional
- Customer Focus
- OEM Relationship Management
- Warranty Analysis
- Commercial Awareness
- Problem Solving
- Root Cause Analysis
- Continuous Improvement
- Leadership Through Influence
- Data Analysis
- Cross Functional Collaboration
Join our team of 28,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.
Customer Quality Excellence Engineer employer: Dana Incorporated
Dana Incorporated is an exceptional employer, offering a dynamic work environment where innovation thrives in the electrified powertrain sector. With a strong commitment to employee development, you will have access to continuous learning opportunities and the chance to lead impactful projects alongside a talented team. Located in a vibrant area, Dana fosters a collaborative culture that values quality and compliance, making it an ideal place for professionals seeking meaningful and rewarding careers.
