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- Tasks: Provide hands-on technical support for hardware and systems at customer sites.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on safety and continuous improvement.
- Why this job: Make a real difference by solving complex technical issues and enhancing customer experiences.
- Qualifications: Degree in Electronics or Electrical Engineering and experience in field service roles.
The predicted salary is between 40000 - 50000 £ per year.
Location: London based with requirements to be in Heathrow
Level: Experienced Professional
Department: Product R&D
Working Pattern: Field based, 37.5 hours per week
Benefits: Benefits at Ideagen
We are seeking a Field Services Engineer to join our EMEA Field Services team. This role provides hands‑on technical support across hardware, electrical, and mechanical systems, with a primary focus on customer sites in the UK, particularly the London area. Occasional support across the wider EMEA region will be required. The Field Services Engineer is responsible for the installation, maintenance, troubleshooting, calibration, repair, and decommissioning of equipment. The role plays an important part in ensuring service quality, meeting service level agreements (SLAs), and supporting positive customer outcomes. You will also act as an escalation point for complex technical issues and work closely with internal teams across Hardware, Logistics, Project Management, and Customer Success.
Responsibilities:
- Deliver on‑site field service support, including fault diagnosis, repairs, component replacement, calibration, system commissioning, and decommissioning.
- Manage UK Field Services activities, with emphasis on the London region, including coordination of day‑to‑day field operations and support of service escalations.
- Plan, manage, and deliver Preventative Maintenance activities, ensuring compliance, timely completion, and accurate reporting.
- Manage incident and problem tickets to ensure resolution within agreed SLAs.
- Communicate clearly and professionally with customers in on‑site and business‑to‑business environments.
- Maintain accurate documentation within call management and inventory systems.
- Coordinate with logistics to track hardware usage, maintenance history, and availability.
- Support training and onboarding of field resources and subcontractors.
- Promote safe working practices and compliance with local health and safety requirements.
- Contribute to continuous improvement and identify emerging technologies impacting service delivery.
Skills and Experience:
- Bachelor’s degree in Electronics Engineering, Electrical Engineering, or equivalent practical technical experience.
- Experience in a field service, hardware, instrumentation, or industrial support role.
- Proven experience working with electrical and mechanical systems.
- Strong troubleshooting and problem‑solving skills.
- Ability to work independently, manage multiple priorities, and meet deadlines.
Field Services Engineer employer: Damstra Technology
Contact Detail:
Damstra Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can help you land that Field Services Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding the company’s products. We recommend doing some mock interviews with friends or using online resources to get comfortable talking about your experience with electrical and mechanical systems.
✨Tip Number 3
Showcase your problem-solving skills during interviews! Be ready to discuss specific examples where you’ve diagnosed and resolved issues in the field. We want to see how you think on your feet and tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service roles, especially with electrical and mechanical systems. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Field Services Engineer role and how you can contribute to our team at StudySmarter.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and deliver solutions under pressure!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Damstra Technology
✨Know Your Tech Inside Out
As a Field Services Engineer, you'll be dealing with hardware and electrical systems daily. Brush up on your technical knowledge, especially around troubleshooting and repairs. Be ready to discuss specific examples of how you've tackled complex issues in the past.
✨Showcase Your Customer Service Skills
This role is all about ensuring positive customer outcomes. Prepare to share experiences where you’ve successfully communicated with clients or resolved their issues. Highlight your ability to maintain professionalism, even under pressure.
✨Demonstrate Your Problem-Solving Abilities
Field service roles often require quick thinking and effective problem-solving. Think of scenarios where you had to diagnose and fix a problem on-site. Be prepared to walk through your thought process during the interview.
✨Familiarise Yourself with Compliance and Safety Standards
Safety is key in field services. Make sure you understand local health and safety requirements relevant to the role. Discuss how you’ve promoted safe working practices in previous positions, as this will show your commitment to compliance.