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For Companies At a Glance
- Tasks: Assist customers via email and Instagram, resolving queries and managing orders.
- Company: Join a vibrant fashion company with a supportive culture in North London.
- Benefits: Enjoy hybrid working, a creative environment, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: 1 year of online customer service experience, preferably in fashion.
- Other info: Training provided for tools like Shopify and Gorgias.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We are looking for a motivated Customer Service Representative to join our productive team at Damson Madder in North London. This is a permanent position with 3 days in the office and 2 days working from home.
The successful candidate will have at least 1 year\’s experience, ideally from within the fashion industry or in a retail environment. The role sits in the customer service team, reporting to the Customer Service Manager. This is a team role, so we are looking for someone who works well collaboratively. The candidate will have a good command of the English language, strong problem solving skills and enjoy working in a fast-paced environment.
Duties:
- Respond to all customer queries via email and Instagram in a timely manner with understanding, attentiveness and a solution (through Gorgias)
- Manage short orders by liaising between the customer and warehouse to resolve orders that are short on stock
- Work closely with the design & technical teams relaying relevant product and customer feedback
- Populate claim forms for any orders that are lost or damaged in transit
- Action refunds to customers in a timely manner
- Regularly liaise with the warehouse team to ensure orders are sent promptly, smoothly and any problems are resolved quickly
- Work closely with the E-commerce team to feed back customer satisfaction, comments and ways to improve the customer’s post-purchase journey
Requirements:
- At least 1 year\’s online customer service experience ideally within the fashion industry
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritise tasks in a fast-paced environment
- Ability to work independently as well as collaboratively in a team setting
Beneficial:
- Experience with Shopify and Gorgias (training can be provided)
- A creative and fun environment to learn and work in
- A supporting and uplifting company culture
- Hybrid working arrangements
Application:
- If you are a motivated individual with a passion for delivering exceptional customer service, we invite you to apply for the position of Customer Service Representative. Please submit your CV and cover letter detailing your relevant experience. We look forward to hearing from you!
Seniority level
- Entry level
Employment type
- Full-time
Industries
- Retail Apparel and Fashion
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Customer Service Representative employer: Damson Madder
Contact Detail:
Damson Madder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the fashion industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their products and customer service approach. This will help you tailor your answers and show that you're genuinely interested in joining the team.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on showcasing your problem-solving skills and how you work collaboratively in a team. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, especially if you've worked in fashion or retail. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and why you’d be a great fit for our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent command of English. Clear and concise writing will impress us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Damson Madder
✨Know the Company
Before your interview, take some time to research Damson Madder. Understand their brand, values, and what makes them unique in the fashion industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Experience
Since they’re looking for someone with at least a year of customer service experience, be ready to discuss specific examples from your past roles. Highlight situations where you solved problems or improved customer satisfaction, especially in a fast-paced environment.
✨Demonstrate Team Spirit
As this role is team-oriented, prepare to talk about how you’ve successfully collaborated with others in previous jobs. Share examples of how you’ve worked with different teams, like design or e-commerce, to enhance customer experiences.
✨Prepare for Common Scenarios
Think about potential customer queries you might face in this role and how you would handle them. Practising responses to common issues, like managing short orders or processing refunds, will help you feel more confident during the interview.
