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For Companies At a Glance
- Tasks: Support engineers and customers with warranty and service queries in a dynamic team environment.
- Company: Join an award-winning engineering firm known for its collaborative culture and commitment to excellence.
- Benefits: Enjoy a competitive salary, flexible part-time hours, and a supportive workplace atmosphere.
- Why this job: Be part of a friendly team that values communication and customer satisfaction while gaining valuable experience.
- Qualifications: Previous experience in service or warranty administration is essential; strong communication and IT skills are a must.
- Other info: Office-based role in Ipswich with potential for part-time hours; training provided for specific systems.
The predicted salary is between 24000 - 28800 £ per year.
Warranty and Service Administrator, Ipswich IP6
Mon-Fri 08.30-17:00 (Office based) Part-time hours (25+) also considered. £28,000-£32,000/DOE
Damson House Recruitment are pleased to be supporting our client, an award-winning Engineering business who are seeking a Warranty and Service Administrator to join their busy service division on a permanent basis. You will provide sales, service and warranty support for diesel generators, UPS systems and specialist automatic vehicle transmissions.
Reporting to the Service Operations Manager and Technical Sales Manager, you will be responsible for assisting with managing, planning and organising the daily activities of a team of engineers in order to meet customer requirements, ensuring customers are kept informed of updates on work being carried out and supporting the engineering team. You will work alongside other internal departments to ensure that high levels of customer satisfaction are maintained.
Outline of Responsibilities:
- Resolving issues that arise regarding customer orders and engineer visits.
- Processing engineers’ job cards to create and invoice to the end user.
- Using management systems and MS tools to operate daily activities.
- Being flexible with daily activities and working as part of a team.
- Managing customers’ expectations whilst delivering excellent customer service.
- Dealing with customer queries and issues.
- Processing warranty claims.
- Processing service and oil analysis reports.
- Providing quotations for planned service and remedial work.
- Liaising with suppliers and ordering parts and materials.
Experience and skills required:
- You will have previous experience in service or warranty administration, commercial trucks, automotive industry, plant engineering, agricultural engineering, or other service controller roles within mechanical engineering.
- Technical administration within mechanical or engineering field – advantageous.
- Understanding or knowledge of diesel transmissions or generators and parts – advantageous.
- High level of administration and customer service experience.
- Excellent attention to detail and accuracy of work.
- IT proficiency – MS Office. Warranty portal (training will be provided).
- Organised, methodical and adaptable to changing requirements and deadlines.
- Excellent communication skills, written and verbal.
- Team spirited with a flexible approach to business needs.
If you would like to join a professional and friendly business who work together as a team supporting each other in a thriving, busy environment, please apply with an up-to-date copy of your CV today.
Equal Opportunities Statement: Our business is proud to be an equal opportunities employer. We welcome all applications and will never discriminate based on colour, race, religion, ethnicity, sex, gender, national origin, sexual orientation, marital status, age, disability or veteran status.
Warranty Administrator employer: Damson House Recruitment
Contact Detail:
Damson House Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator
✨Tip Number 1
Familiarise yourself with the specific products you'll be dealing with, such as diesel generators and UPS systems. Understanding the technical aspects of these products will not only boost your confidence but also impress the hiring managers during any discussions.
✨Tip Number 2
Highlight your customer service skills in conversations or interviews. Since the role involves managing customer expectations and resolving queries, showcasing your experience in providing excellent customer support can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the engineering and automotive sectors. Attend industry events or join relevant online forums to connect with people who might provide insights or even referrals for the Warranty Administrator position.
✨Tip Number 4
Demonstrate your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. Being methodical and adaptable is key for this position, so having concrete examples ready can make a strong impression.
We think you need these skills to ace Warranty Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service or warranty administration, particularly within the mechanical or engineering fields. Emphasise any specific knowledge of diesel generators or transmissions.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and attention to detail. Mention how your previous roles have prepared you for the responsibilities outlined in the job description.
Highlight IT Proficiency: Since the role requires proficiency in MS Office and management systems, ensure you mention your experience with these tools. If you have used warranty portals before, include that as well.
Showcase Team Spirit: In your application, demonstrate your ability to work as part of a team and your flexibility in adapting to changing requirements. Provide examples from past experiences where you successfully collaborated with others.
How to prepare for a job interview at Damson House Recruitment
✨Show Your Customer Service Skills
As a Warranty Administrator, you'll be dealing with customer queries and issues regularly. Be prepared to discuss your previous experiences in customer service and how you've successfully resolved conflicts or provided support in the past.
✨Demonstrate Technical Knowledge
Having a solid understanding of diesel generators and transmissions is advantageous. Brush up on relevant technical terms and concepts so you can confidently discuss them during the interview, showcasing your expertise in the field.
✨Highlight Your Organisational Skills
The role requires managing multiple tasks and priorities. Prepare examples that illustrate your ability to stay organised and methodical, especially when handling customer orders and engineer visits.
✨Prepare for Teamwork Questions
Since the position involves working closely with engineers and other departments, be ready to share examples of how you've successfully collaborated in a team environment. Emphasise your flexible approach and willingness to adapt to changing business needs.
