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- Tasks: Manage service and repair admin for diesel vehicle transmissions and generators.
- Company: Join an award-winning, market-leading engineering business in Ipswich.
- Benefits: Enjoy a competitive salary plus company bonus in a supportive team environment.
- Why this job: Perfect for detail-oriented individuals eager to learn and grow in a dynamic field.
- Qualifications: Experience in service environments is a plus; strong admin and customer service skills required.
- Other info: Office-based role with a friendly team culture and equal opportunity employer.
The predicted salary is between 24000 - 32000 £ per year.
Service Administrator, Ipswich IP6 Mon-Fri 08.30-17:00 (Office based) Part-time hours (25+) also considered. £29,000-£32,000/DOE plus competitive benefits package and opportunity for progression! Damson House Recruitment are pleased to be supporting our client, an award-winning Engineering business who are seeking an experienced Service Administrator to join their busy service division on a permanent basis. You will provide sales, service and warranty support for diesel generators, UPS systems and specialist automatic vehicle transmissions. Reporting to the Service Operations Manager and Technical Sales Manager, the Service Administrator will be responsible for assisting with planning and organising the daily activities of a team of engineers in order to meet customer requirements, ensuring customers are kept informed of updates on work being carried out and supporting the engineering team. You will work alongside other internal departments to ensure that high levels of customer service are delivered and maintained. Outline of Responsibilities * Help to resolve any issues that arise regarding customer orders and engineer visits. * Process engineer job cards to allow for accurate invoicing. * Utilise management systems and MS tools to operate daily activities. * Manage customers’ expectations whilst delivering excellent customer service. * Liaise with customers, keeping them updated and assist with queries. * Process warranty claims and associated administration, including service reports. * Provide quotations for planned service, remedial work and parts such as motors/pumps. * Liaise with suppliers and ensure correct parts and materials are ordered. * Have a flexible approach to daily activities as requirements can change. Experience and skills required You will have previous experience preferably within an engineering/mechanical setting in the service or warranty administration of commercial trucks, automotive industry, plant engineering, agricultural engineering, or other service controller roles in addition to the following; * Technical administration within mechanical or engineering field – advantageous * Understanding or knowledge of diesel transmissions or generators and parts – advantageous * High level of administration and customer service experience * Excellent attention to detail and accuracy of work * IT proficiency – MS Office. Warranty portals or similar systems * Organised, methodical and adaptable to changing requirements and deadlines * Excellent communication skills, written and verbal * Team spirited with a flexible approach to business needs If you would like to join a professional and friendly business who work together as a team supporting each other in a thriving, busy environment, please apply with an up-to-date copy of your CV today. Applicants – thank you for your application – please note, we will be unable to process your application if you do not meet the required criteria as outlined. Should we wish to short-list your application we will be in touch within 5 working days. Equal Opportunities Statement Our business is proud to be an equal opportunities employer. We welcome all applications and will never discriminate based on colour, race, religion, ethnicity, sex, gender, national origin, sexual orientation, marital status, age, disability or veteran status
Service Administrator employer: Damson House Recruitment
Contact Detail:
Damson House Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarize yourself with the basics of diesel vehicle transmissions and generators. Understanding the terminology and common issues can help you stand out during the interview process.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be prepared to share specific examples of how you've effectively handled customer inquiries or resolved issues.
✨Tip Number 3
Demonstrate your organizational skills by discussing how you manage multiple tasks and deadlines. This role requires a methodical approach, so showcasing your ability to prioritize will be beneficial.
✨Tip Number 4
Prepare to discuss your proficiency with MS Office and any other relevant software. Being comfortable with technology is crucial for this position, so be ready to explain how you've used these tools in past roles.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Administrator position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect relevant experience in administration and customer service. Emphasize any technical knowledge related to diesel transmissions or generators, as well as your attention to detail.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past work that demonstrate your organizational skills and ability to handle customer inquiries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Damson House Recruitment
✨Show Your Customer Service Skills
Since the role involves answering customer calls and handling inquiries, be prepared to discuss your previous customer service experiences. Highlight specific examples where you successfully resolved issues or provided exceptional service.
✨Demonstrate Attention to Detail
This position requires a high level of accuracy in administration. During the interview, emphasize your attention to detail by discussing how you ensure precision in your work, especially when processing quotations or scheduling engineer visits.
✨Familiarize Yourself with Diesel Transmissions
While technical knowledge is advantageous, showing a willingness to learn about diesel transmissions and generators can set you apart. Research basic concepts and terminology related to the field to demonstrate your interest and initiative.
✨Prepare for Teamwork Questions
The company values a team-spirited approach. Be ready to share examples of how you've worked collaboratively in past roles. Discuss how you adapt to changing requirements and support your colleagues in a busy environment.
