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- Tasks: Manage customer orders and logistics while ensuring top-notch service.
- Company: Join a leading manufacturing business experiencing exciting growth.
- Benefits: Enjoy a competitive salary, generous bonus, 25 days leave, and hybrid work options.
- Why this job: Be part of a dynamic team that values flexibility and communication.
- Qualifications: Strong customer service experience, especially in order processing and logistics.
- Other info: Immediate start available with flexible working hours.
The predicted salary is between 24000 - 37000 £ per year.
Immediate Start Available
£28,000-£31,000/DOE + Excellent benefits including generous annual bonus and 25 days annual leave.
Monday – Friday, Full Time (some hybrid working available)
Hours 07:15 – 16:00 (there can be some flexibility here if needed)
We are pleased to be supporting our client, a well-established leading manufacturing business in an exciting period of growth in their search for an experienced Customer Service and Logistics Administrator. We are keen to hear from candidates with a strong Customer Service background with experience in order processing, logistics or order tracking and shipments being highly advantageous.
Reporting to the Customer Service and Logistics Manager, you will be integral to the wider team’s success in ensuring the highest levels of customer service is delivered. This is an interesting and varied role, the ability to be flexible and adapt to changing plans and timescales will be key to managing customer orders and the wider logistics function supporting these. In addition, you’ll need to be organised, solutions focused and an excellent communicator!
Outline of Role Responsibilities:
- Processing customer orders accurately and efficiently using company systems
- Answer customer enquiries
Customer Service Administrator employer: Damson House Recruitment
Contact Detail:
Damson House Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the logistics and order processing systems commonly used in customer service roles. This knowledge will not only help you stand out during interviews but also demonstrate your proactive approach to understanding the industry.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've effectively resolved customer issues in the past. Being able to articulate these experiences will show that you're solutions-focused and can handle the demands of the role.
✨Tip Number 3
Research the company’s values and recent developments in their logistics operations. Tailoring your conversation around their specific goals and challenges during the interview can set you apart as a candidate who is genuinely interested in contributing to their success.
✨Tip Number 4
Be prepared to discuss your adaptability in fast-paced environments. Share instances where you've successfully managed changing priorities or tight deadlines, as this will resonate well with the dynamic nature of the Customer Service Administrator role.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in order processing and logistics. Use specific examples to demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and logistics. Mention how your previous experiences align with the responsibilities of the role and express your enthusiasm for contributing to the company's success.
Highlight Key Skills: In your application, emphasise your organisational skills, adaptability, and communication abilities. These are crucial for the role, so provide examples of how you've successfully used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Damson House Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to discuss specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Your Organisational Abilities
Since the role requires strong organisational skills, come prepared with examples of how you've managed multiple tasks or projects simultaneously. This will show that you can handle the varied responsibilities of the position.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in logistics and order processing. Practise answering scenario-based questions to demonstrate your critical thinking and adaptability.
✨Communicate Clearly and Confidently
As an excellent communicator is a key requirement, focus on articulating your thoughts clearly during the interview. Practise active listening and ensure you respond thoughtfully to the interviewer's questions.
