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- Tasks: Join us as a Customer Service Administrator, managing orders and ensuring top-notch customer support.
- Company: Be part of a leading manufacturing business experiencing exciting growth.
- Benefits: Enjoy a competitive salary, generous bonus, 25 days leave, and flexible working options.
- Why this job: This role offers variety, teamwork, and the chance to make a real impact in customer service.
- Qualifications: Strong customer service experience and logistics knowledge are preferred; great communication skills are essential.
- Other info: We're an equal opportunities employer, welcoming diverse applicants.
The predicted salary is between 24000 - 30000 £ per year.
Immediate Start Available £28,000-£31,000/DOE + Excellent benefits including generous annual bonus and 25 days annual leave. Monday – Friday, Full Time (some hybrid working available). Hours 07:15 – 16:00 (there can be some flexibility here if needed).
We are pleased to be supporting our client, a well-established leading manufacturing business in an exciting period of growth in their search for an experienced Customer Service and Logistics Administrator. We are keen to hear from candidates with a strong Customer Service background with experience in order processing, logistics or order tracking and shipments being highly advantageous.
Reporting to the Customer Service and Logistics Manager, you will be integral to the wider team’s success in ensuring the highest levels of customer service is delivered. This is an interesting and varied role; the ability to be flexible and adapt to changing plans and timescales will be key to managing customer orders and the wider logistics function supporting these. In addition, you’ll need to be organised, solutions focused and an excellent communicator!
Outline of Role Responsibilities:- Processing customer orders accurately and efficiently using company systems
- Answer customer enquiries regarding orders, deliveries and product information via phone and email
- Product sample management – sending out sample requests to new and existing customers, maintaining a record of samples sent and communicating to the customer and account managers on sample status.
- Efficient handling of smaller order requirements (single pallet customers)
- Tracking orders throughout the shipping process, updating customers on delivery status.
- Ensuring accurate booking in of inbound deliveries
- Coordinating with the warehouse and shipping teams to ensure timely order fulfillment.
- Monitoring delivery schedules addressing any logistical challenges.
- Maintaining accurate customer data on in-house CRM systems.
- Filing and organising of customer records and shipping documents to include customer load declarations for dispatched loads including relevant pallet information.
- Excellent customer service and order processing experience
- Working background in logistics, shipping, order tracking – preferred
- Administration or management experience of inventory and stock - advantageous
- Able to maintain and nurture customer, stakeholder and team relationships.
- High level attention to detail and ability to manage processes from start to finish.
- Excellent communication, organisation and multitasking skills
- IT proficient – MS Office
- Flexible and adaptable to changing demands and timescales.
- Team player with great people skills, and a sense of humour!
If this sounds like the exciting opportunity and business you would like to be a part of – please apply today with an up-to-date copy of your CV.
Equal Opportunities Statement: Our business is proud to be an equal opportunities employer. We welcome all applications and will never discriminate based on colour, race, religion, ethnicity, sex, gender, national origin, sexual orientation, marital status, age, disability or veteran status.
Locations
Customer Service Administrator employer: Damson House Recruitment
Contact Detail:
Damson House Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the logistics and order processing systems commonly used in the industry. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer inquiries. Practising how to articulate solutions clearly and concisely can set you apart as a candidate who is ready to excel in customer service.
✨Tip Number 3
Showcase your ability to adapt to changing situations by preparing examples from your past experiences. Highlighting your flexibility in managing customer orders or logistics challenges will resonate well with the hiring team.
✨Tip Number 4
Network with professionals in the logistics and customer service sectors. Engaging with others in the field can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant logistics or order processing skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and logistics. Mention specific experiences that align with the responsibilities listed in the job description, such as handling customer enquiries or tracking orders.
Highlight Relevant Skills: In your application, emphasise your communication, organisation, and multitasking skills. Provide examples of how you've successfully managed customer relationships and adapted to changing demands in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Damson House Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've handled customer inquiries or resolved issues, as this role heavily relies on excellent communication and problem-solving skills.
✨Demonstrate Your Organisational Abilities
Since the role involves managing orders and logistics, it's crucial to convey your organisational skills. Discuss any tools or methods you use to keep track of tasks and ensure timely order fulfilment, showcasing your attention to detail.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to adapt to changing situations. Prepare for scenario-based questions where you might need to explain how you'd handle logistical challenges or unexpected changes in customer orders.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their business model and recent developments will not only show your interest but also help you tailor your responses to align with their values and goals.
