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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and ensure satisfaction daily.
- Company: Dams is a leading UK manufacturer of office furniture since the 1960s.
- Benefits: Enjoy a supportive work environment and potential for career growth.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: No specific experience required; enthusiasm and motivation are key!
- Other info: Position based in a vibrant business village in Knowsley.
The predicted salary is between 21600 - 36000 £ per year.
Dams have been providing furniture solutions since the 1960s and is one of the UKs leading manufacturers and suppliers of office furniture, employing over 340 people from our sites in Knowsley.
The role is based at our office at the Stanley Grange Business Village (L34 4AR), set on the edge of the Knowsley Estate in a tranquil countryside setting.
Job Overview
We are seeking a motivated and enthusiastic Customer Relations Specialist to join our team. In this role, you willprovide an excellent customer experience to all our customers, whilst building relationships through engagement and trust.
Why Join Us?
Heres what you can look forward to:
- 37.5hrs per week, Monday to Friday, 9am – 5pm
- 28 days holiday per year (rising with service) including bank holidays
- Dams employee hub with hundreds of retailer discounts
- Health cash plan (employer funded)
- Death in service insurance (employer funded)
- Employee \’Above and Beyond\’ awards to celebrate people who make a difference
- Annual wellbeing events focused on supporting you
- Free and secure on-site parking
Key responsibilities:
- Full order management from order placement to delivery
- Updating and on-going maintenance of CRM with customer contact details
- Develop customer relationships while fulfilling the overall needs of customers, sales team, and the company
- Accurate order entry for customers
- Provide resolutions for customers who need assistance from order placement, delivery updates, incomplete deliveries, damages, missing items etc
- Work closely with other internal business functions to achieve the right outcome for the customer in a timely manner
- To contribute towards continuous improvement with generation of ideas
Experience and skills required:
- Demonstratable administrative and data entry experience (essential)
- Experience of working in a sales administration and/or service environment (essential)
- Computer literate and skilled in the use of MS Office (Excel, Word, and Outlook) and the ability to learn software
- Excellent interpersonal skills to deal with customers and external contacts
- High levels of accuracy and attention to detail
If you are passionate about customer service and want to make a real difference, we would love to hear from you. Join our team to not only create positive experiences for our customers, but also to grow your skills. Apply now!
Dams is only accepting direct applicants for this role; no agency contact is currently required.
Customer Relations Specialist employer: Dams International.
Contact Detail:
Dams International. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Specialist
✨Tip Number 1
Familiarise yourself with Dams' product range and their unique selling points. Understanding the furniture solutions they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Research common customer service scenarios related to office furniture. Being prepared to discuss how you would handle specific situations can showcase your problem-solving skills and customer-centric approach.
✨Tip Number 3
Network with current or former employees of Dams on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your understanding of the role and the company. This not only shows your enthusiasm but also helps you assess if Dams is the right fit for you.
We think you need these skills to ace Customer Relations Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Relations Specialist. Tailor your application to highlight relevant experience and skills that match what Dams is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant achievements. Use bullet points for clarity and keep it concise.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Dams and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer relations.
How to prepare for a job interview at Dams International.
✨Know the Company
Before your interview, take some time to research Dams and their history in the office furniture industry. Understanding their values, products, and market position will help you tailor your responses and show genuine interest.
✨Demonstrate Your Communication Skills
As a Customer Relations Specialist, strong communication is key. Prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. This will showcase your ability to connect with clients and provide excellent service.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer. Practising your answers can help you feel more confident and articulate during the interview.
✨Show Enthusiasm and Motivation
Employers love candidates who are passionate about the role. Be sure to express your enthusiasm for working at Dams and how you can contribute to their team. A positive attitude can make a lasting impression.