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For Companies At a Glance
- Tasks: Support clients by managing service requests and coordinating maintenance works.
- Company: Established building services operation with a dynamic team.
- Benefits: Competitive salary, company benefits, and opportunities for growth.
- Why this job: Join a fast-paced environment and make a real difference in construction services.
- Qualifications: Experience in helpdesk or maintenance administration is essential.
- Other info: Great opportunity for career advancement in a thriving industry.
The predicted salary is between 24000 - 32000 £ per year.
Salary: Basic £28-32,000 per annum, dependent on experience (potentially higher for the right candidate) + Company Benefits
Type: Permanent, Full-Time (PAYE)
Sector: Construction & Building Services
The Role
We are currently recruiting for a Helpdesk Administrator/Coordinator to join a busy and well-established building services operation based in Romford. This is a full-time, office-based position supporting the delivery of reactive and planned electrical and mechanical maintenance works across a live construction and facilities environment. The role will suit someone experienced in a fast-paced helpdesk or maintenance administration setting, comfortable coordinating engineers, managing diaries, and maintaining accurate system records using COINS CAFM.
Key Responsibilities
- Helpdesk Support & Issue Resolution: Act as the first point of contact for clients. Log and manage incoming service requests, queries, and complaints via phone, email, and service portals.
- Scheduling & Resource Coordination: Coordinate reactive and planned maintenance works. Schedule engineer visits, emergency repairs, and planned maintenance. Ensure effective allocation of engineers and subcontractors.
- Work Order Management: Create, assign, and monitor work orders. Ensure jobs are prioritised, scheduled, and completed within agreed SLAs.
- Database & Record Management: Maintain accurate records of service requests, work orders, maintenance logs, and compliance documentation. Update and manage data within the COINS CAFM system.
- Client & Team Communication: Maintain clear and professional communication with clients, service teams, and subcontractors. Provide regular updates on service progress and issue resolution.
- Compliance & Reporting: Ensure works are delivered in line with company procedures and industry regulations. Produce performance and SLA reports for management review.
- Process Improvement & Support: Identify process inefficiencies and support continuous improvement initiatives. Assist with system updates and procedural improvements where required.
Requirements:
- Previous experience working in a busy construction environment (non-negotiable).
- Experience in a helpdesk, facilities, maintenance, or service coordination role.
- Strong organisational and diary management skills.
- Confident communicator, able to liaise with clients and technical teams.
- Experience using CAFM systems (COINS highly desirable).
If you're a Helpdesk/Switchboard Administrator with experience in a busy construction environment, APPLY NOW!
Help Desk Administrator in Romford employer: DAMICOR
Contact Detail:
DAMICOR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Administrator in Romford
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Help Desk Administrator, you'll need to be clear and professional. Role-play with a friend or family member to get comfortable with common scenarios you might face on the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can really boost your chances.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to dive into the role.
We think you need these skills to ace Help Desk Administrator in Romford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in helpdesk or maintenance administration. We want to see how you've coordinated engineers and managed diaries, so don’t hold back on those details!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our busy building services operation. Mention your familiarity with COINS CAFM and any relevant construction experience.
Show Off Your Communication Skills: Since you'll be the first point of contact for clients, it's crucial to demonstrate your communication skills. Use clear and professional language in your application to reflect how you’d interact with clients and teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DAMICOR
✨Know Your Stuff
Make sure you brush up on your knowledge of helpdesk operations and the construction industry. Familiarise yourself with COINS CAFM, as it’s a key part of the role. Being able to discuss your previous experience in a busy helpdesk environment will show that you’re ready for the fast-paced nature of the job.
✨Showcase Your Communication Skills
As a Help Desk Administrator, clear communication is crucial. Prepare examples of how you've effectively communicated with clients and teams in the past. Think about times when you resolved issues or coordinated with engineers, and be ready to share those stories during the interview.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities, so come prepared to discuss how you manage your time and prioritise tasks. You might even want to bring a sample of a scheduling system or diary management technique you’ve used successfully in the past.
✨Be Ready to Discuss Process Improvements
Employers love candidates who can identify inefficiencies and suggest improvements. Think of specific instances where you’ve contributed to process enhancements in your previous roles. This will show that you’re proactive and committed to continuous improvement, which is highly valued in this position.
