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- Tasks: Design end-to-end services and improve user-centred experiences.
- Company: Join a leading global IT consultancy making an impact in government services.
- Benefits: Enjoy remote work flexibility and competitive pay of around £500 per day.
- Why this job: Be part of a multidisciplinary team shaping inclusive and accessible services for the UK.
- Qualifications: Experience in UK Government service design and knowledge of GDS principles required.
- Other info: This role is outside IR35, offering great financial benefits.
Service Designer – Remote – Circa £450-£550 per day outside ir35 – 3 months+
My client is a global leading IT consultancy. They are on the hunt for a number of Service Designer to join a central government client of theirs.
They require someone with extensive experience working within central government, with hands on GDS experience.
Responsibilities:
- lead the service design of end-to-end services that meet user needs and deliver policy intent
- lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
- map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
- collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
- design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
- map existing systems and processes (online and offline), using verified information to provide evidenced \’as-is\’
- develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
- facilitate workshops and co-creation sessions with stakeholders and users
- align service design with …
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Service Designer employer: Damia Group
Contact Detail:
Damia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Familiarise yourself with the GOV.UK and GDS Service Standard principles. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to working within the UK Government environment.
✨Tip Number 2
Prepare examples of your previous work that showcase your experience in designing end-to-end services. Be ready to discuss specific projects where you mapped user journeys and created service blueprints, as this will highlight your relevant skills.
✨Tip Number 3
Brush up on your knowledge of accessibility and inclusive design, particularly WCAG 2.1 AA standards. Being able to articulate how you've implemented these principles in past projects can set you apart from other candidates.
✨Tip Number 4
Showcase your ability to collaborate with multidisciplinary teams. Prepare to discuss how you've worked alongside policy, delivery, design, and technical teams to meet user needs and organisational goals, as this is crucial for the role.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the specific requirements of the Service Designer position. Pay close attention to the emphasis on UK Government environments and the principles of GOV.UK and GDS Service Standards.
Highlight Relevant Experience: In your CV and cover letter, clearly outline your experience in designing end-to-end services within central government. Use specific examples that demonstrate your skills in mapping user journeys and creating service blueprints.
Showcase Your Skills: Make sure to emphasise your understanding of accessibility and inclusive design. Mention your familiarity with WCAG 2.1 AA standards and how you have applied these in previous projects.
Tailor Your Application: Customise your application to reflect the multidisciplinary nature of the role. Highlight your ability to collaborate with various teams, such as policy, delivery, design, and technical, to meet user needs and organisational goals.
How to prepare for a job interview at Damia Group
✨Showcase Your Experience with Government Services
Make sure to highlight your previous work designing end-to-end services within UK Government environments. Be prepared to discuss specific projects where you followed GOV.UK and GDS Service Standard principles.
✨Demonstrate User-Centred Design Skills
Be ready to explain how you've mapped user journeys and created service blueprints in the past. Use examples that illustrate your ability to improve user-centred services, as this is crucial for the role.
✨Understand Accessibility Standards
Familiarise yourself with WCAG 2.1 AA standards and be prepared to discuss how you've implemented accessibility and inclusive design in your previous projects. This knowledge will show your commitment to creating services that are usable for everyone.
✨Collaborate with Multidisciplinary Teams
Prepare to talk about your experience working with diverse teams, including policy, delivery, design, and technical members. Highlight how you ensured that services met both user needs and organisational goals through effective collaboration.
