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- Tasks: Lead customer onboarding journeys and ensure smooth transitions to our software platform.
- Company: Join a growing software company in Newcastle with a focus on innovation.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving successful onboarding.
- Qualifications: Experience in customer onboarding or project delivery in a SaaS environment.
- Other info: Fast-paced environment with a strong emphasis on teamwork and customer satisfaction.
The predicted salary is between 34000 - 51000 £ per year.
**Onboarding Manager – £40-45K base + benefits – Newcastle Upon Tyne**
We are a recruiting on behalf of a growing software company who are seeking an Onboarding Manager to own and lead the full customer onboarding journey. You will ensure that every client migrating from a legacy system to their platform experiences a smooth, structured, and positive transition.
This is an active delivery role — you will be directly involved with customers and internal teams throughout each onboarding project, not simply coordinating from a distance. You will take ownership of tasks, guide customers through the process, and ensure that each project runs efficiently from start to finish.
Key Responsibilities:
- Own and deliver the end-to-end onboarding process from contract signature through to handover to Business-as-Usual (BAU) support and Account Management.
- Function as the primary point of contact for customers during onboarding, building strong relationships and ensuring their needs are met throughout the process.
- Work firsthand with each project — assisting customers directly, supporting data validation, configuring system settings, managing integrations, and ensuring readiness for go-live.
- Plan and manage migrations of patient data, settings, and integrations from their previous practice management software into our platform, working closely with the Data Conversions team to ensure data accuracy and minimal disruption.
- Coordinate internal teams (Sales, Data Migration, Training, Support, and Account Management) to deliver a seamless onboarding experience.
- Develop and maintain onboarding plans, timelines, and communication plans for each customer to ensure expectations are clear and milestones are achieved.
- Monitor onboarding progress and customer readiness, proactively identifying risks or issues and driving timely resolution.
- Lead customer communications throughout the onboarding and hypercare period, ensuring customers feel understood, supported, informed, and confident using our software.
- Collect and share feedback from customers and internal teams to continuously improve the onboarding process, tools, and documentation, as well as inform future product improvements.
- Define and track key onboarding metrics (e.g., customer satisfaction, data migration quality, time to go live, etc.).
Essential skills and experience:
- Proven experience managing customer onboarding, implementation, or project delivery in a SaaS or software environment.
- A firsthand approach — comfortable getting involved in the detail, working directly with customers, and taking ownership of key onboarding activities.
- Strong project management and communication skills, with the ability to manage multiple customers and priorities simultaneously.
- Experience working with data migrations, training, or customer support teams is highly desirable.
- A customer-first mindset with a focus on delivering exceptional experiences.
- Organised, initiative-taking, and comfortable working in a fast-paced, small-company environment.
Onboarding Manager employer: Damia Group
Contact Detail:
Damia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Onboarding Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to onboarding and project management. We suggest role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! Bring examples of past projects where you’ve successfully managed customer onboarding or data migrations. We want to see how you’ve made a difference and how you can do the same for us.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We appreciate candidates who show enthusiasm and professionalism throughout the process.
We think you need these skills to ace Onboarding Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Onboarding Manager role. Highlight your experience in customer onboarding and project management, and don’t forget to sprinkle in some keywords from the job description to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer success and how your skills align with our needs. Be genuine and let us know why you want to join StudySmarter specifically.
Showcase Your Experience: When detailing your past roles, focus on specific examples where you’ve successfully managed onboarding processes or data migrations. We love seeing real-life stories that demonstrate your hands-on approach and problem-solving skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Damia Group
✨Know the Onboarding Process Inside Out
Make sure you understand the entire customer onboarding journey. Familiarise yourself with the steps involved, from contract signing to handover. This will help you demonstrate your knowledge and show that you're ready to take ownership of the process.
✨Showcase Your Project Management Skills
Prepare examples of how you've successfully managed multiple projects or customers simultaneously. Highlight your organisational skills and ability to prioritise tasks, as these are crucial for the Onboarding Manager role.
✨Emphasise Your Customer-Centric Approach
Be ready to discuss how you've built strong relationships with clients in the past. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the company's focus on delivering exceptional experiences.
✨Prepare for Data Migration Discussions
Since data migration is a key part of the role, brush up on your knowledge of data handling and integration processes. Be prepared to talk about any relevant experience you have and how you can ensure accuracy and minimal disruption during migrations.
