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For Companies At a Glance
- Tasks: Monitor and support live production systems in a dynamic, 24/7 environment.
- Company: Join a leading global technology organisation with a focus on innovation.
- Benefits: Competitive salary, ongoing training, and career development opportunities.
- Why this job: Be at the heart of global operations and make a real impact.
- Qualifications: CCNA or equivalent certification and strong networking experience required.
- Other info: Structured shifts and exposure to cutting-edge technologies await you.
The predicted salary is between 36000 - 60000 £ per year.
Damia Group is partnering with a leading global technology organisation to recruit a Duty Engineer for a highly available, 24/7 operational environment supporting business-critical communications and infrastructure services worldwide. This is an excellent opportunity for a technically strong engineer with broad infrastructure, networking and security experience who thrives in an operational role and enjoys working at the heart of live service delivery.
The Role
As a Duty Engineer, you will be responsible for the proactive monitoring, support and maintenance of complex global systems and networks. Acting as a key escalation point, you will respond to incidents, perform detailed troubleshooting and work closely with engineering and service teams to ensure high levels of availability and performance.
Key Responsibilities
- Monitor and support live production systems within a 24/7 duty rota
- Respond to incidents, alarms and service degradations in line with SLAs
- Perform fault diagnosis, root cause analysis and incident reporting
- Support LAN, MAN and campus network environments
- Assist with security monitoring, threat detection and remediation activities
- Coordinate and communicate effectively during major incidents
- Carry out routine operational tasks, system checks and maintenance
- Contribute to continuous service and process improvement initiatives
Skills & Experience
- CCNA or equivalent networking certification
- Strong experience across LAN, MAN/Campus Networking environments
- Solid understanding of BGP, MPLS, VPLS and VPN technologies
- Experience with Software Defined Networking (VMware NSX) and SD-WAN
- Exposure to security systems, including IDS/IPS administration
- Windows infrastructure expertise including Active Directory, ADFS, PKI, DNS, DHCP, GPO, RDS, WSUS and WAP
- Virtualisation experience with VMware vSphere, ESXi and VMware Cloud Foundation
- Knowledge of VoIP platforms (Asterisk)
- Experience with SIEM and monitoring tools, including System Centre Suite and Splunk Enterprise / ES / ITSI
- Familiarity with telemetry and observability tools such as OpenTelemetry and Telegraf
- Linux administration, including security patching and system hardening
- Automation and scripting skills using PowerShell, Ansible and GitLab
- Experience working in a NOC, SOC or Duty Engineer role within a 24/7 environment
- Strong troubleshooting mindset with the ability to remain calm under pressure
What’s on Offer
- Opportunity to work within a globally distributed, mission-critical environment
- Exposure to cutting-edge networking, cloud and security technologies
- Structured shift patterns with clear operational ownership
- Ongoing training and career development opportunities
- Competitive salary and benefits package
If you’re a technically driven Duty Engineer looking to work at the centre of global operations and infrastructure support, we’d love to hear from you.
Information Technology Support Engineer in Northallerton employer: Damia Group
Contact Detail:
Damia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer in Northallerton
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding the latest trends in networking and security. We recommend doing mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in past roles. This will demonstrate your troubleshooting mindset and ability to stay calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Information Technology Support Engineer in Northallerton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Duty Engineer. Highlight your experience with networking, security, and any relevant certifications like CCNA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience in 24/7 operational environments.
Showcase Your Technical Skills: Be specific about your technical skills in your application. Mention your familiarity with tools like VMware, Splunk, and any scripting languages you know. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Damia Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking concepts like BGP, MPLS, and VPN technologies. Be ready to discuss your experience with tools like VMware and Splunk, as well as any relevant certifications like CCNA.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've diagnosed and resolved incidents in a high-pressure environment. Highlight your ability to remain calm and effective during major incidents, as this is crucial for the role.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a Duty Engineer, such as monitoring live systems and performing routine checks. Be ready to discuss how you would handle service degradations and your approach to continuous improvement.
✨Communicate Clearly and Confidently
Effective communication is key, especially when coordinating during major incidents. Practice explaining complex technical issues in simple terms, as you'll need to work closely with various teams to ensure smooth operations.
