At a Glance
- Tasks: Manage customer accounts and deliver exceptional support throughout the customer lifecycle.
- Company: Dynamic B2B software company based in Newcastle with a focus on customer success.
- Benefits: Competitive salary, commission structure, and opportunities for professional growth.
- Other info: Join a supportive team in a vibrant work environment.
- Why this job: Build strong relationships and make a real impact on customer satisfaction and retention.
- Qualifications: Experience in account management and excellent communication skills.
The predicted salary is between 40000 - 40000 £ per year.
**Inside Account Manager - Newcastle-upon-Tyne - £35-40,000 per annum base (dependent on experience) + commission - permanent role** We are recruiting an Inside Account Manager to join a B2B Software company based in Newcastle.
This position plays a pivotal role in supporting the Head of Revenue and the wider Revenue Team by combining efficient administration with the proactive coordination and management of a portfolio of customer accounts.
Key responsibilities: The role is responsible for delivering an exceptional customer experience throughout the entire customer lifecycle, from onboarding handover through to ongoing account management, customer care, renewals, and identifying opportunities for account growth.
Acting as the primary day-to-day contact for assigned customers, the Inside Account Manager develops strong, long-term relationships by understanding customer needs, providing timely account support, and coordinating internal resources to ensure customers maximise the value of the company's products and services.
A key aspect of the role is conducting regular customer care calls to maintain engagement, gather feedback, monitor customer satisfaction, identify support requirements, and strengthen relationships.
These proactive conversations help ensure customers receive continued value from the company's products and services while supporting customer retention a...
Inside Account Manager employer: Damia Group
At Damia Group, we pride ourselves on being an excellent employer, offering a collaborative and inclusive work culture that fosters employee growth and development. As a Senior ServiceNow HRSD Consultant, you will have the opportunity to work on impactful transformation programmes in a hybrid working environment, with access to ongoing learning opportunities and diverse project teams across various industries. Join us to make a meaningful difference in HR technology and transformation while enjoying competitive benefits and a supportive atmosphere.
