Procurement Services Consultant - 5 months - Remote - £235 per day outside
In this role you will independently manage and contribute to the delivery of defined client engagements, acting as a trusted advisor for clients and an escalation point for internal teams. You will be accountable for agreed outcomes, service quality, client satisfaction and continuous improvement. You combine strong customer-facing consulting skills with solid IT and software licensing knowledge, commercial awareness and the ability to translate client requirements into practical service improvements.
Responsibilities of your role include:
Responsible for the high-quality delivery, governance and continuous improvement of assigned Procurement Services and Software Asset Management activities. Activities and responsibilities may include:
Act as a primary consultant and trusted advisor for assigned clients, building strong working relationships and understanding their business priorities, procurement processes and software life cycle requirements
Provide advanced advice and guidance for client licensing, administration, purchasing and procurement questions, using service management portals, email, telephone and client meetings as appropriate
Coordinate and oversee service desk workflow, including ticket allocation, prioritisation, quality control, escalation management and timely resolution in line with agreed service levels
Monitor service performance against agreed Service Levels, identify risks or trends, and proactively initiate corrective actions or service improvement activities
Managing multiple concurrent tasks: tracking progress against deadlines and expectations, working with your colleagues to understand anomalies, overcome conflicts or issues
Lead regular client service reviews, prepare status updates, explain operational performance and recommend practical improvements to enhance service delivery and client value
Administering new order requests on the client's behalf, ensuring a smooth, accurate and timely process
Taking care of the software delivery, from purchase to registration and implementation, reducing cycle times, increasing visibility and user satisfaction
Assist the client's procurement departments in the management of contracts
Keep track of maintenance and support renewals and ensure these are managed and proce...
Procurement Consultant in London employer: Damia Group Ltd
As an IT and BID Consultant with our client in Belfast, you will be part of a dynamic team that values innovation and collaboration within the education sector. The company offers flexible hybrid working arrangements, competitive daily rates, and a supportive work culture that fosters professional growth and development. With a focus on meaningful contributions to the Northern Ireland education system, this role provides a unique opportunity to make a significant impact while enjoying a balanced work-life environment.
