Principal Service Designer - 4 months - Leeds twice a week - Circa £550 per day inside ir35 My client is a global leading IT consultancy. They are on the hunt for a Service Designer to take ownership of designing and improving end-to-end public services that balance user needs, business goals, and technology capabilities. To succeed in this role, you should bring strong service design experience in complex digital environments, ideally with public sector or GDS projects.
You'll combine strategic thinking with hands-on design delivery, backed by excellent collaboration and communication skills. Essential: Proven experience designing end-to-end digital or omni-channel services. Strong knowledge of GDS principles and experience delivering to GDS standards. Expertise in service blueprints, user journeys, and ecosystem mapping. Confident in research-informed design and collaborative, agile delivery.
Excellent stakeholder facilitation and visual communication skills. Experience mentoring or supporting design capability within teams. Proficiency with Miro/Mural, Figma, and Office 365. Lead & Innovate: Drive service design for complex journeys, ensuring decisions are grounded in user research and business objectives. Design & Deliver: Create clear as-is and to-be service blueprints, user journeys, and system maps to identify opportunities and pain points.
Collaborate & Influence: Facilitate co-design workshops, engage stakeholders, and communicate concepts through compelling visuals and storytelling. Mentor & Grow: Support and develop junior designers, embedding high standards and consistency across design projects.
Measure & Improve: Define outcome metrics, track results, and evolve service designs based on evidence and user feedback Principal Service Designer - 4 months - Leeds twice a week - Circa £550 per day inside ir35 Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required.
Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Service Designer in Headingley employer: Damia Group Ltd
As an IT and BID Consultant with our client in Belfast, you will be part of a dynamic team that values innovation and collaboration within the education sector. The company offers flexible hybrid working arrangements, competitive daily rates, and a supportive work culture that fosters professional growth and development. With a focus on meaningful contributions to the Northern Ireland education system, this role provides a unique opportunity to make a significant impact while enjoying a balanced work-life environment.
