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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring their orders are perfect and on time.
- Company: Join a leading FTSE 100 company known for its commitment to excellence.
- Benefits: Enjoy a hybrid work model and competitive pay of £16.50 per hour.
- Why this job: Gain valuable experience in customer service while working in a dynamic team environment.
- Qualifications: Strong communication skills and a positive attitude are essential; no prior experience required.
- Other info: This role is temporary for 3 months, with potential for extension.
My client, a FTSE 100 company, is looking for a Customer Service Advisor to join them in their Belfast office. You will be the first point of contact for customers and be responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).
Key Accountabilities:
- Order life cycle management
- Maximising customer satisfaction level and order entry accuracy
- Building strong relationships with customers, sales and logistics functions
- Timely handling of all incoming customer queries and requests
- Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
- Reporting (daily, weekly and monthly reports)
- Continuously improve the customer service process
- Manage issue resolution for respective sales organisation(s)
- Continuously support system and process improvement initiatives
- Support other functions and processing activities (billing, clearing, customer spend processing)
- Any other tasks requested by line manager
Skills:
- Excellent interpersonal and communication skills
- Excellent customer service and customer care mind-set
- Willingness and ability to build great relationships with customers
- Positive 'can do' attitude
- Accuracy and attention to details
- Ownership, entrepreneurial attitude - drives issue resolution, escalates where necessary
- Willingness to gather excellent knowledge of customers and market specifics
- Looking for and responding to feedback
- Always looking for issue resolution and service improvement
- Active team player, always there to help others
- Understand and comply with the controls in own area
Contact Detail:
Damia Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their customer service philosophy and the specific challenges they face can help you tailor your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills. As a Customer Service Executive, you'll need to convey information clearly and effectively. Role-playing common customer scenarios with a friend can boost your confidence.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved service processes, as these will be key in demonstrating your fit for the role.
✨Tip Number 4
Network with current employees or others in the industry. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've maximised customer satisfaction or resolved issues in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your interpersonal skills and 'can do' attitude, and provide examples of how you've built strong relationships with customers in the past.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Service Executive.
How to prepare for a job interview at Damia Group Ltd
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively during the interview. Use examples from past experiences where you successfully resolved customer queries or built strong relationships.
✨Emphasise Your Problem-Solving Abilities
Highlight your proactive approach to issue resolution. Share specific instances where you identified a problem, took ownership, and implemented a solution. This will show your potential employer that you have the entrepreneurial attitude they are looking for.
✨Demonstrate Your Customer-Centric Mindset
Make it clear that you understand the importance of customer satisfaction. Discuss how you prioritise customer needs and how you’ve gone above and beyond to ensure a positive experience in previous roles. This aligns perfectly with the job's focus on maximising customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life customer service scenarios. Practice responses to common situations, such as dealing with an unhappy customer or managing multiple requests at once. This preparation will help you feel more confident during the interview.
