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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring their orders are perfect and on time.
- Company: Join a leading FTSE 100 company known for its commitment to excellence.
- Benefits: Enjoy a hybrid work model and competitive pay of £16.50 per hour.
- Why this job: Gain valuable experience in customer service while working in a dynamic team environment.
- Qualifications: Strong communication skills and a positive attitude are essential; no prior experience required.
- Other info: This role is temporary for 3 months, with potential for extension.
My client, a FTSE 100 company, is looking for a Customer Service Advisor to join them in their Belfast office. You will be the first point of contact for customers and be responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).
Key Accountabilities:
- Order life cycle management
- Maximising customer satisfaction level and order entry accuracy
- Building strong relationships with customers, sales and logistics functions
- Timely handling of all incoming customer queries and requests
- Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
- Reporting (daily, weekly and monthly reports)
- Continuously improve the customer service process
- Manage issue resolution for respective sales organisation(s)
- Continuously support system and process improvement initiatives
- Support other functions and processing activities (billing, clearing, customer spend processing)
- Any other tasks requested by line manager
Skills:
- Excellent interpersonal and communication skills
- Excellent customer service and customer care mind-set
- Willingness and ability to build great relationships with customers
- Positive 'can do' attitude
- Accuracy and attention to details
- Ownership, entrepreneurial attitude - drives issue resolution, escalates where necessary
- Willingness to gather excellent knowledge of customers and market specifics
- Looking for and responding to feedback
- Always looking for issue resolution and service improvement
- Active team player, always there to help others
- Understand and comply with the controls in own area
Customer Service Executive employer: Damia Group Ltd
Contact Detail:
Damia Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their customer service philosophy and the specific challenges they face can help you tailor your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills. As a Customer Service Executive, you'll need to convey information clearly and effectively. Role-playing common customer scenarios with a friend can boost your confidence.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved service processes, as these will be key in demonstrating your fit for the role.
✨Tip Number 4
Network with current employees or others in the industry. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as communication, problem-solving, and relationship-building, which are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully handled customer queries or improved service levels in previous roles.
Highlight Key Skills: In your application, focus on the key skills mentioned in the job description, such as accuracy, attention to detail, and a positive attitude. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Damia Group Ltd
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively during the interview. Use examples from past experiences where you successfully resolved customer queries or built strong relationships.
✨Emphasise Your Problem-Solving Abilities
Highlight your proactive approach to issue resolution. Share specific instances where you identified a problem, took ownership, and implemented a solution. This will show your potential employer that you have the entrepreneurial attitude they are looking for.
✨Demonstrate Attention to Detail
Accuracy is crucial in customer service roles. During the interview, mention how you ensure precision in your work, especially when managing orders and handling customer requests. You might want to discuss any tools or methods you use to maintain high standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life customer service situations. Practice responding to scenarios where you need to manage customer expectations or resolve conflicts. This will help you feel more confident and articulate during the interview.
