At a Glance
- Tasks: Provide 2nd line support and help design secure digital solutions.
- Company: Join a leading tech firm focused on innovative security solutions.
- Benefits: Competitive pay, full-time hours, and potential for clearance sponsorship.
- Other info: Inclusive workplace with opportunities for career growth.
- Why this job: Make a difference in critical operations while developing your tech skills.
- Qualifications: Experience with Windows, Azure, and basic support skills required.
The predicted salary is between 45000 - 50000 £ per year.
Looking for a 2nd line support engineer to join our clients team to design, build, and deliver secure digital solutions in highly secure environments. You'll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision-making for critical operations.
Key Duties & Responsibilities:
- Respond to incoming tickets and provide ongoing feedback on progress.
- Providing basic 1st/2nd line support for our environments, services and infrastructure. Escalate to 3rd line for complex issues.
- End user support (desk-side and remote).
- Issuing comms to the user community for incidents and maintenance events.
- Respond to monitoring alerts, triage and escalate where necessary.
- Ensure incident tickets are appropriately updated and maintained, and fed into the major incident process where necessary.
- Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base.
- Occasional travel to remote sites may be required.
Essential Skills:
- Windows 10/11 administration
- Azure/Entra/AD administration
- Microsoft 365 administration
- Endpoint Management
- Running of PowerShell scripts
- End User Device provisioning, onboarding of users
- Understanding of security concepts (MFA, Conditional Access)
- Atlassian suite of ITSM equivalent tooling
- Linux exposure (Ubuntu, CentOS)
Desirable:
- Windows Server support and administration
- MacOS MDM Exposure
- Understanding of Group Policy (creation and troubleshooting)
- Writing of PowerShell scripts
This temporary contract is outside IR35 and will be delivered on a statement-of-work basis. The supplier will determine the method, resources, and approach to deliver the agreed outcomes. This temporary contract requires the successful candidate to undergo and be eligible for UK Security Vetting at SC/DV level. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, reserved post nationality restrictions will be confirmed by the client.
Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds. Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Damia Group Ltd that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace 2nd Line Support
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Damia Group Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Damia Group Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Damia Group Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Damia Group Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Damia Group Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Damia Group Ltd.
