At a Glance
- Tasks: Provide onsite IT support and manage desktop and infrastructure issues.
- Company: Join Maersk, a global leader in logistics with a diverse and inclusive culture.
- Benefits: Enjoy hybrid working, competitive benefits, and world-class learning opportunities.
- Other info: Be part of a dynamic team shaping the future of logistics.
- Why this job: Make a real impact in global trade while developing your tech skills.
- Qualifications: Strong knowledge of desktop systems, troubleshooting, and IT infrastructure.
The predicted salary is between 30000 - 40000 € per year.
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What We Offer
To work at Maersk is to work with the world. You'll learn from – and collaborate with – skilled professionals who literally move the world, every day. With a supportive environment to develop your skills, you'll gain access to world-class learning programmes to accelerate your career goals. And you'll find yourself welcome in our diverse and inclusive culture, where you are valued for who you are and rewarded for what you bring. For this and many other of our roles, we can offer the flexibility of hybrid working, alongside industry leading benefits such as pension and family health/dental insurances as standard.
About the Role
The main responsibility of the IT Support Technician is to provide onsite support for desktop management, asset management and physical support for other IT equipment including servers (where installed), switches, printers, cabling, video conferencing equipment, wireless LAN etc. The majority of Maersk Technology support will be provided remotely, including software distribution and packaging, monitoring and infrastructure services, desktop and server patching, storage services, backup, restore and archiving. The IT Support Technician will be responsible for fulfilling those services which require physical onsite presence and assisting the remote support teams where required.
What You'll Be Doing
- Handling and preparing HW 2nd and 3rd Level desktop and infrastructure support via tickets raised and assigned in Service Now
- Problem and Incident Management
- Collecting and providing input for improvements
- Act as a local project coordinator for hardware/software updates/rollouts as required.
- Support for other locations as appropriate (Offices and Warehouses) within UK and Ireland.
- Overall Responsibility for the provision of IT services within the location that the post holder is located, and a small number of remote locations within UK and Ireland.
- Participate with maintenance windows that happen out of hours (we try to keep these to a minimum)
- Participate in On-call out of hours support spread across the team
- Asset management updates to service now
- Supporting the TechBar in office
To Succeed in This Role, You Can Offer
- Advanced desktop usage / Mobile Devices / Windows 11 / Mac OS Apple Mac knowledge
- Able to use and troubleshoot issues
- Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)
- Good knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, external drives.
- Microsoft Office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio).
- Able to do basic setup of mobile devices like iOS devices, Android devices etc.
- Good understanding of IT infrastructure components
- Basic server and network troubleshooting skills
- Knowledge of file and print services
- Knowledge of Active Directory
- Knowledge of an IT Service Management application such as Service Now
- Change and Risk Management awareness
- Knowledge on use of AV equipment (meeting rooms)
- ITIL V3 Foundation Certification
If you are ready to take on this challenge and make a tangible difference, let's connect. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
IT Support Technician in Maidenhead employer: Damco Spain SL
At Maersk, we pride ourselves on being a global leader in integrated logistics, offering our employees a dynamic and inclusive work environment that fosters collaboration and continuous learning. As an IT Support Technician, you'll benefit from hybrid working options, industry-leading benefits, and access to world-class training programmes, all while contributing to innovative solutions that shape the future of global trade. Join us in a culture that values diversity and rewards your unique contributions as we sail towards a more sustainable future together.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to current or former Maersk employees on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss desktop management, troubleshooting, and any relevant IT tools. Practice common interview questions related to IT support.
✨Tip Number 3
Show off our problem-solving skills! During interviews, share specific examples of how we've tackled IT issues in the past. This will demonstrate our hands-on experience and ability to think on our feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the Maersk team!
We think you need these skills to ace IT Support Technician in Maidenhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight your knowledge of desktop management, troubleshooting, and any relevant certifications like ITIL V3 Foundation.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support and how you can contribute to Maersk's mission. Share specific examples of your past experiences that align with the job description.
Showcase Your Technical Skills:In your application, don't forget to mention your proficiency with Windows 11, Mac OS, and Microsoft Office 365. We want to see how your technical know-how can help us provide top-notch support.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Damco Spain SL
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop management, Windows 11, and Mac OS. Be ready to discuss how you've set up PCs and troubleshoot common issues. Familiarity with Microsoft Office 365 is a must, so be prepared to share examples of how you've used these tools in past roles.
✨Showcase Your Problem-Solving Skills
During the interview, highlight your experience with problem and incident management. Use specific examples to demonstrate how you've handled IT support tickets and resolved issues efficiently. This will show that you can think on your feet and provide effective solutions under pressure.
✨Emphasise Team Collaboration
Maersk values collaboration, so be sure to talk about your experiences working in teams. Share instances where you've coordinated with remote support teams or participated in local project rollouts. This will illustrate your ability to work well with others and contribute to a positive team environment.
✨Prepare Questions About Company Culture
Research Maersk's commitment to diversity and inclusion, and come prepared with questions that reflect your interest in their culture. Ask about opportunities for continuous learning and how they support employee development. This shows that you're not just interested in the role, but also in being part of their community.
