At a Glance
- Tasks: Deliver top-notch customer service and innovate for better efficiency.
- Company: Join Maersk, a global leader in logistics with a diverse culture.
- Benefits: Enjoy 25 days annual leave, hybrid working, and family-friendly perks.
- Other info: Dynamic environment with opportunities for growth and recognition.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Passion for service, strong analytical skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Key responsibilities
- Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures.
- Liaise with other key parties including third party suppliers and other Maersk offices around the world.
- Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency.
- Ensure that all documents are processed in an accurate and timely fashion in line with company policies and within guidelines.
- Produce internal and external reports and statistics as required, including client KPI reporting.
- Monitor the performance of third party suppliers with the aim of identifying areas for improvement.
- Support the client in problem solving by building an in-depth understanding of their business and the problems that impact on it.
- Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process.
We are looking for
- Passion for customer satisfaction and service excellence.
- Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions.
- Ability to meet tight deadlines, to work in a high-paced and changing environment and drive to develop new, more efficient working practices.
- Expertise with Microsoft applications: Word, Excel, Outlook.
- Good telephone manner and strong Customer Service mindset and approach.
- Outstanding attention to detail.
What we offer
- 25 days annual leave with the option to buy or sell 5 days.
- Hybrid working after successful completion of your probationary period (2 days in the office / 3 days from home).
- Annual bonus and pension scheme.
- Family-friendly benefits and retailer discounts through our benefits partner.
- Access to our Employee Assistance Program with free access to mental and financial health tools.
- For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Customer Experience Consultant/ Agent in London employer: Damco Spain SL
At Maersk, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises customer satisfaction and service excellence. Our commitment to employee growth is reflected in our comprehensive benefits package, including hybrid working options, generous annual leave, and access to mental health resources, all designed to support your well-being and professional development. Join us in a collaborative environment where innovation is encouraged, and your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Consultant/ Agent in London
✨Tip Number 1
Get to know the company inside out! Research Maersk's values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or complaints. Being able to demonstrate your problem-solving skills during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Maersk family.
We think you need these skills to ace Customer Experience Consultant/ Agent in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer satisfaction shine through. We want to see how much you care about delivering top-notch service and how you can bring that enthusiasm to our team.
Be Specific About Your Skills:Make sure to highlight your analytical skills and experience with Microsoft applications like Word and Excel. We love seeing concrete examples of how you've used these skills to solve problems or improve processes in your previous roles.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific responsibilities from the role and how your experience aligns with them. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Damco Spain SL
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of customer service. Understand what it means to deliver a first-class experience and be ready to share examples from your past roles where you've gone above and beyond for a customer.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous jobs and how you tackled them. Think about times when you identified issues in processes and suggest improvements, as this aligns perfectly with the role's focus on innovation.
✨Familiarise Yourself with Microsoft Applications
Since expertise in Word, Excel, and Outlook is key, make sure you're comfortable using these tools. You might be asked to demonstrate your skills or discuss how you've used them to enhance efficiency in your previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Inquire about their approach to customer satisfaction and how they measure success. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
