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For Companies At a Glance
- Tasks: Manage funded learning programmes and support career transitions while driving commercial growth.
- Company: Join a dynamic team at Maersk, a leader in global training solutions.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for professional development.
- Why this job: Make a real impact by engaging with clients and enhancing their learning experiences.
- Qualifications: Strong communication skills and proficiency in MS Office are essential.
- Other info: Embrace diversity and grow in a fast-paced, supportive environment.
The predicted salary is between 30000 - 48000 ÂŁ per year.
A dynamic role where you’ll be managing funded learning programmes, supporting career transitions, and driving commercial growth. Based at either our Newcastle or Humber office locations, you’ll engage with clients, coordinate training delivery, and build strong relationships while representing our core values. From handling inquiries to upselling solutions and collaborating with global teams, this is your chance to make an impact, learn, and grow in a fast-paced, global environment.
Key Responsibilities
- Full administrative responsibility and commercial support to our funded learning training programmes.
- Coordinate recruitment support for career transition learners, scheduling interviews and tracking successful employment outcomes.
- Assist wider commercial team in UK, and globally, as required.
- Support inside sales efforts: Handle inbound inquiries, follow up on leads, and proactively engage with small and direct accounts to drive additional business.
- Develop existing client relationships: Identify opportunities to strengthen partnerships with current clients by understanding their needs and recommending suitable training solutions.
- Ensure customer satisfaction: Serve as the main point of contact for small and direct accounts, addressing inquiries, resolving issues, and ensuring a high level of service.
- Coordinate with internal teams: Liaise with sales, training delivery and operations teams to ensure seamless execution of training services.
- Upsell and cross-sell training solutions: Proactively identify opportunities to offer additional Maersk Training services that align with customer needs.
- Act as the face of our company, embodying our Core Values and principles in how we do business.
Specific Responsibilities
- Responsible for the administrative requirements of our funded learning programmes.
- Engage with course participants to answer queries on courses, as well as meeting with participants in person to host course inductions, assessments and guidance sessions.
- Deal with the full cycle of customer enquiries.
- Effectively handle inbound enquiries through channels such as email, phone, as well as “in person” visitors and our online booking system.
- Liaise with operational delivery team to ensure successful training course delivery.
- Deliver and update training certificates within relevant systems.
- Process invoices according to course bookings – and pass on correct documentation to the finance department for invoicing.
- Travel, as required, to meet customers and attend industry events.
Collaboration and Support
- Training Management Services (TMS) Team
- Commercial & Marketing
- Customer Success Team
- Instructors
- Contract Instructors
- Global Wind Projects
- IT
- Working with HSEQ, Maintenance and instructional team to ensure a successful operation through all activities.
We are looking for
- Strong at engaging with people – builds trust quickly.
- Ability to manage a range of tasks, from administrative duties through to interactions with major customers.
- Proficient with MS Office applications and excellent written communication.
- Strong organization and administration skills.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Customer Success Coordinator in Grimsby employer: Damco Spain SL
Contact Detail:
Damco Spain SL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Coordinator in Grimsby
✨Tip Number 1
Get to know the company inside out! Research Maersk's values and recent projects. When you chat with them, drop in some insights that show you’re genuinely interested and ready to contribute.
✨Tip Number 2
Practice your pitch! You’ll want to clearly communicate how your skills align with the role of Customer Success Coordinator. Think about examples from your past that highlight your ability to engage with clients and manage tasks efficiently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Customer Success Coordinator in Grimsby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Coordinator role. Highlight your experience in managing learning programmes and engaging with clients, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients and internal teams, it's crucial to demonstrate your written communication skills. Use clear and concise language in your application to reflect how you would communicate in the role.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks effectively. In your application, mention any experiences where you've successfully managed various responsibilities, especially in a fast-paced environment like ours.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people!
How to prepare for a job interview at Damco Spain SL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Success Coordinator role. Familiarise yourself with the key responsibilities, such as managing funded learning programmes and supporting career transitions. This will help you articulate how your skills align with what they’re looking for.
✨Showcase Your People Skills
Since this role involves building strong relationships with clients, be prepared to share examples of how you've successfully engaged with people in the past. Highlight your ability to build trust quickly and manage a range of tasks while maintaining excellent communication.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with customer inquiries or upselling training solutions. Think of relevant experiences where you’ve demonstrated problem-solving and customer service skills, and be ready to discuss them.
✨Demonstrate Your Organisational Skills
This role requires strong organisation and administration skills. Be ready to talk about how you manage multiple tasks and priorities effectively. You might even want to bring examples of tools or methods you use to stay organised, especially if they relate to MS Office applications.
