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- Tasks: Provide top-notch IT support and solve tech issues for our users.
- Company: Join Maersk, a global leader in container logistics with a diverse culture.
- Benefits: Competitive salary, inclusive workplace, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact in logistics technology.
- Qualifications: 3-5 years IT experience and strong problem-solving skills required.
- Other info: Work in a supportive environment with excellent career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At Maersk we have a vision that’s larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our people to make it happen. At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
The IT Support Technician role requires a confident, self-driven and organised individual with solid IT knowledge and broad experience in solving IT related problems. A minimum of 3-5 years of experience and experience of working within large global organisations is crucial. Experience should also include interactions with virtual teams and remote support. This role is based at our new Doncaster site full time.
The successful candidate will be well versed with handling of onsite infrastructure components including but not limited to end user computing and data centre equipment. Apart from service-mindedness and results-orientation, the person must possess good communication and interpersonal skills. Commitment to a high level of service and responsibility is required. The post holder will spend most of their daytime supporting our users and is expected to prioritise and plan most of their working day in collaboration with the rest of the team.
The IT Support Technician must be a team player, able to function autonomously with minimum direct supervision and understand the value of supporting their colleagues and sharing their experience and knowledge. The role embraces communication with a variety of people – either in an industrial warehouse environment or a traditional office environment. The individual must be passionate and be able to deliver a friendly and robust service to express to end users at all levels. Both written and spoken communication is also expected of the post holder.
Technical Skills- Advanced desktop usage / VPN & Citrix / Mobile Devices / Windows 10/Windows 11
- Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi‑Fi, Bluetooth, etc.)
- Good knowledge of end user devices and peripherals
- Microsoft Office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio)
- Able to do basic setup of mobile devices like iOS devices, Android devices etc.
- Good understanding of IT infrastructure components
- Basic server and network troubleshooting skills
- Knowledge of file and print services
- Knowledge of Active Directory
- Knowledge of an IT Service Management application such as Service Now
- Change and Risk Management awareness
- Knowledge of supporting scan guns
- Knowledge of supporting label printers
- Collaborating closely with a 3rd party vendor for resolution of hardware related issues
- Working knowledge of collaboration tools such as Teams Rooms, Video conferencing, IP Softphones, Teams Live Events
- ITIL V3 Foundation Certification
- LAN/WLAN/Wi‑Fi
- Apple Mac knowledge
- Any warehouse IT support experience
- Thorough knowledge of the organisation’s working and diversified business requirements
- Thorough knowledge about current business processes in the Maersk Group
- High sense of urgency
- Professional communication, customer service and strong interpersonal skills
- Time management
- Ability to work with people at all levels in the organisation
- Ability to work and operate independently
- Excellent prioritisation and problem-solving skills
- Experience in taking end-to-end responsibility for issue resolution
- Pragmatic approach
- Experience working and communicating with diverse teams
- Presentation skills for small groups/training
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
IT Support Technician in Doncaster employer: Damco Spain SL
Contact Detail:
Damco Spain SL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Doncaster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Maersk on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows 10/11, VPNs, and Microsoft Office 365. Show them you know your stuff!
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with various teams, being able to explain complex IT issues in simple terms is key. Try role-playing with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Maersk team.
We think you need these skills to ace IT Support Technician in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in large global organisations, and showcase your technical skills like desktop usage and troubleshooting.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT support and how your skills align with Maersk's vision. Don’t forget to mention your commitment to high service levels and teamwork.
Showcase Your Communication Skills: Since this role involves interacting with various people, make sure to demonstrate your strong communication skills in your application. Use clear and professional language to convey your ideas and experiences.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of your progress. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at Damco Spain SL
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10/11, VPN, Citrix, and Microsoft Office 365. Be ready to discuss your experience with setting up PCs and troubleshooting common issues, as this will show that you're not just familiar with the tech but can also handle it under pressure.
✨Showcase Your Communication Skills
Since the role involves interacting with various teams and users, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information to non-technical colleagues in the past. This will demonstrate your ability to bridge the gap between tech and user needs.
✨Demonstrate Your Service Mindset
Maersk values a high level of service, so be prepared to share instances where you've gone above and beyond to help users. Think about specific challenges you've faced and how you resolved them while keeping the user's experience in mind. This will highlight your commitment to customer service.
✨Prepare for Team Dynamics
As a team player, it's crucial to show that you can work well both independently and collaboratively. Think of examples where you've successfully worked with diverse teams or managed remote support. This will illustrate your adaptability and understanding of different working styles, which is key in a global organisation like Maersk.