At a Glance
- Tasks: Deliver top-notch customer service and innovate solutions in a fast-paced environment.
- Company: Join Maersk, a global leader in logistics with a commitment to diversity.
- Benefits: Enjoy 25 days annual leave, bonuses, and family-friendly perks.
- Other info: Opportunities for growth and a supportive workplace culture.
- Why this job: Be part of a dynamic team shaping the future of global trade.
- Qualifications: Passion for customer satisfaction and strong analytical skills required.
The predicted salary is between 31500 - 38500 £ per year.
Role would be based at the JCB site in East Midlands Gateway, working pattern: Mon - Fri; 12pm - 8pm.
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
Key responsibilities:
- Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures.
- Liaise with other key parties including third party suppliers and other Maersk offices around the world.
- Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency.
- Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines.
- Produce internal and external reports and statistics as required including client KPI reporting.
- Monitor the performance of third party suppliers with the aim of identifying areas for improvement.
- Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it.
- Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process.
- Attend client/other meetings as required.
- Participate in Supply Chain Management project teams.
- Work on other ad hoc tasks and projects as requested.
We are looking for:
- Passion for customer satisfaction and service excellence.
- Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions.
- Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices.
- Expertise with Microsoft applications: Word, Excel, Outlook.
- Good telephone manner and strong Customer Service mind set and approach.
- Outstanding attention to detail.
What we offer:
- 25 days annual leave with the option to buy or sell 5 days.
- Annual bonus and pension scheme.
- Daily allowance towards lunch.
- Family-friendly benefits and retailer discounts through our benefits partner.
- Access to our Employee Assistance Program with free access to mental and financial health tools.
- For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
Customer Experience Consultant (Supply Chain Planning) employer: Damco Spain SL
Maersk is an exceptional employer, offering a dynamic work environment in Liverpool and Felixstowe where innovation and operational excellence thrive. With a strong commitment to employee growth, we provide extensive training opportunities and a culture that values diverse perspectives, ensuring that every team member can contribute meaningfully to complex transformation initiatives. Join us to be part of a collaborative team that drives impactful change while enjoying the benefits of a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Consultant (Supply Chain Planning)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Damco Spain SL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Damco Spain SL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Consultant (Supply Chain Planning)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Damco Spain SL:Your cover letter is your chance to shine! Tell us why you want to work at Damco Spain SL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Damco Spain SL!
How to prepare for a job interview at Damco Spain SL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
