At a Glance
- Tasks: Deliver top-notch customer service and innovate for better efficiency.
- Company: Join Maersk, a global leader in logistics with a diverse culture.
- Benefits: Enjoy 25 days annual leave, hybrid working, bonuses, and discounts.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real difference in customer satisfaction and problem-solving.
- Qualifications: Passion for service, analytical skills, and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
Key responsibilities
- Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures.
- Liaise with other key parties including third party suppliers and other Maersk offices around the world.
- Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency.
- Ensure that all documents are processed in an accurate and timely fashion in line with company policies and within guidelines.
- Produce internal and external reports and statistics as required, including client KPI reporting.
- Monitor the performance of third party suppliers with the aim of identifying areas for improvement.
- Support the client in problem solving by building an in-depth understanding of their business and the problems that impact on it.
- Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process.
We are looking for
- Passion for customer satisfaction and service excellence.
- Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions.
- Ability to meet tight deadlines, to work in a high-paced and changing environment and drive to develop new, more efficient working practices.
- Expertise with Microsoft applications: Word, Excel, Outlook.
- Good telephone manner and strong Customer Service mindset and approach.
- Outstanding attention to detail.
What we offer
- 25 days annual leave with the option to buy or sell 5 days.
- Hybrid working after successful completion of your probationary period (2 days in the office / 3 days from home).
- Annual bonus and pension scheme.
- Family-friendly benefits and retailer discounts through our benefits partner.
- Access to our Employee Assistance Program with free access to mental and financial health tools.
- For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Customer Experience Consultant/ Agent employer: Damco Spain SL
Maersk is an exceptional employer, offering a dynamic work environment in Liverpool and Felixstowe where innovation and operational excellence thrive. With a strong commitment to employee growth, we provide extensive training opportunities and a culture that values diverse perspectives, ensuring that every team member can contribute meaningfully to complex transformation initiatives. Join us to be part of a collaborative team that drives impactful change while enjoying the benefits of a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Consultant/ Agent
✨Tip Number 1
Get to know the company inside out! Research Maersk's values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. Be ready to share these during interviews to demonstrate your analytical abilities.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Maersk. You never know who might give you a leg up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to deliver that first-class customer service we value.
We think you need these skills to ace Customer Experience Consultant/ Agent
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer satisfaction shine through. We want to see how you can deliver that 1st class level of service we pride ourselves on!
Be Specific About Your Skills:Highlight your expertise with Microsoft applications and any analytical skills you've got. We love a good problem solver, so share examples of how you've tackled challenges in the past.
Tailor Your Application:Make sure to align your experience with the key responsibilities mentioned in the job description. Show us how you can innovate and improve processes, just like we do at StudySmarter!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Damco Spain SL
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Be ready to discuss how you would deliver first-class service and handle challenging situations. Think of examples from your past experiences that showcase your ability to solve problems and keep customers happy.
✨Familiarise Yourself with the Company
Research Maersk and understand their values, services, and the specific role you're applying for. This will help you tailor your answers and show that you're genuinely interested in contributing to their mission of customer satisfaction and service excellence.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer scenarios. Prepare by thinking through potential challenges in a supply chain process and how you might suggest improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Analytical Skills
Since the role requires strong analytical skills, be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of reports or statistics you've produced and how they impacted customer service or business efficiency.
