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For Companies At a Glance
- Tasks: Deliver top-notch customer service and innovate solutions for clients' supply chain challenges.
- Company: Join Maersk, a global leader in logistics with a commitment to diversity and sustainability.
- Benefits: Exciting career growth, recognition, and a supportive team environment.
- Why this job: Make a real impact in a fast-paced, dynamic setting while developing your skills.
- Qualifications: Passion for customer satisfaction, strong analytical skills, and proficiency in Microsoft applications.
- Other info: Be part of a diverse team where your ideas matter and continuous learning is encouraged.
The predicted salary is between 28800 - 48000 £ per year.
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let\’s sail towards a brighter, more sustainable future with Maersk.
What we offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference.
This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development.
As a global company with over 100 years’ experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Experience Agent, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry.
Key responsibilities
- Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures
- Liaise with other key parties including third party suppliers and other Maersk offices around the world
- Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
- Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
- Produce internal and external reports and statistics as required including client KPI reporting
- Monitor the performance of third party suppliers with the aim of identifying areas for improvement
- Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it
- Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process
- Attend client/other meetings as required
- Participate in Supply Chain Management project teams
- Work on other ad hoc tasks and projects as requested
We are looking for
- Passion for customer satisfaction and service excellence
- Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions
- Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices
- Expertise with Microsoft applications: Word, Excel, Outlook
- Good telephone manner and strong Customer Service mind set and approach
- Outstanding attention to detail
What we offer:
- 25 days annual leave with the option to buy or sell 5 days.
- Hybrid working after successful completion of your probationary period (2 days in the office / 3 days from home)
- Annual bonus and pension scheme
- Family-friendly benefits and retailer discounts through our benefits partner.
- Access to our Employee Assistance Program with free access to mental and financial health tools.
- For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
GBFXS10 – Felixstowe – 10 Haven Exchange Business Park, Suffolk, UK
#J-18808-Ljbffr
Customer Experience Consultant employer: Damco Spain SL
Contact Detail:
Damco Spain SL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Consultant
✨Tip Number 1
Network like a pro! Reach out to current or former Maersk employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in customer experience. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching Maersk's values and recent innovations. Show us that you understand their commitment to sustainability and customer service excellence. Tailor your answers to reflect how you can contribute to their mission.
✨Tip Number 3
Practice your communication skills! Since this role is all about delivering top-notch customer service, we recommend doing mock interviews with friends or family. Focus on articulating your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows your enthusiasm for joining the Maersk team directly. Let’s get you on board!
We think you need these skills to ace Customer Experience Consultant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer satisfaction shine through. We want to see how you can bring that proactive, positive mindset to the role and make a real difference for our clients.
Be Detail-Oriented: Attention to detail is key in this role. Make sure your application is free from typos and errors, and highlight any experiences where you've successfully managed complex tasks or projects. We love candidates who can keep things organised!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We appreciate when candidates show they’ve done their homework about us and the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team at Maersk!
How to prepare for a job interview at Damco Spain SL
✨Know Your Customer Service Fundamentals
Before the interview, brush up on the key principles of customer service. Understand what it means to deliver a first-class experience and be ready to share examples from your past roles where you’ve gone above and beyond for customers.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Maersk values analytical skills, so think about how you can demonstrate your ability to identify issues and propose effective solutions.
✨Familiarise Yourself with Maersk's Values
Research Maersk’s commitment to diversity, sustainability, and innovation. Be ready to explain how your personal values align with theirs and how you can contribute to their mission of redefining logistics.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or using online platforms to refine your delivery and ensure you come across as approachable and professional.
