At a Glance
- Tasks: Coordinate ocean freight operations and ensure smooth cargo movement from suppliers to delivery.
- Company: Join Maersk, a global leader in logistics with a diverse and inclusive culture.
- Benefits: Enjoy a dynamic work environment, competitive salary, and opportunities for personal growth.
- Other info: Embrace a culture of teamwork and continuous improvement in a fast-paced setting.
- Why this job: Make a real impact in global trade while working with a supportive team.
- Qualifications: Experience in logistics or supply chain, strong communication skills, and analytical mindset.
The predicted salary is between 29700 - 36300 £ per year.
Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for an Ocean fulfillment lead to join our team in Cheadle, England.
What we offer:
When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together. Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work, Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.
The Ocean 4PL Customer experience consultant serves as the central coordinator for inbound ocean freight operations, managing the end-to-end movement of cargo from suppliers to final delivery locations. Acting as a control tower and single point of contact, this role oversees logistics providers, ensures shipment visibility, drives operational excellence, supports compliance requirements, and delivers cost-efficient transportation solutions while maintaining high service levels.
Key responsibilities:
- Manage inbound ocean freight operations from purchase order planning through final delivery.
- Coordinate shipment planning, booking activities, and container utilization optimization.
- Oversee relationships with carriers, freight forwarders, customs brokers, and logistics partners.
- Monitor shipment milestones and proactively manage delays and exceptions.
- Ensure documentation accuracy, trade compliance, and customs readiness.
- Coordinate destination handling, inland transportation, and delivery scheduling.
- Track freight costs, validate invoices, and identify cost-saving opportunities.
- Prepare KPI reports and support continuous improvement initiatives.
Who we are looking for:
- Someone with experience in ocean freight, logistics, supply chain, or freight forwarding operations.
- Knowledge of ocean transportation, customs procedures, Incoterms, and shipping documentation.
- Strong stakeholder management and communication skills.
- Analytical mindset with experience monitoring KPIs and logistics performance.
- Ability to resolve operational issues and manage exceptions in a fast-paced environment.
- Proficiency with TMS, ERP systems, and visibility platforms.
- Continuous improvement and customer-focused approach.
- Data driven & cost-efficient mindset, being able to understand complex scenarios and drive desired outcomes.
- Business oriented approach, understanding the impact of your decisions on our customers.
- Fluency in English, both written & spoken.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Customer Experience Consultant in Cheadle employer: Damco Spain SL
Maersk is an exceptional employer, offering a dynamic work environment in Liverpool and Felixstowe where innovation and operational excellence thrive. With a strong commitment to employee growth, we provide extensive training opportunities and a culture that values diverse perspectives, ensuring that every team member can contribute meaningfully to complex transformation initiatives. Join us to be part of a collaborative team that drives impactful change while enjoying the benefits of a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Consultant in Cheadle
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Damco Spain SL and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Damco Spain SL!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Damco Spain SL keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Experience Consultant in Cheadle
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Damco Spain SL:This is your chance to really connect with the team at Damco Spain SL. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Damco Spain SL
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Damco Spain SL.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Damco Spain SL that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Damco Spain SL. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
