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- Tasks: You'll troubleshoot tech issues and manage assets daily.
- Company: Join a dynamic team in the heart of Glasgow or London.
- Benefits: Enjoy a contract role with potential for growth and development.
- Why this job: Be part of a fast-paced environment that values problem-solving and innovation.
- Qualifications: Proficiency in MS Office, SharePoint, and experience with ServiceNow is essential.
- Other info: ITIL certification and financial industry experience are advantageous.
The predicted salary is between 36000 - 60000 £ per year.
Location: Glasgow/London - UK
Mode: Contract – Inside IR35
Primary skills/mandatory skills are as follows:
- Technology troubleshooting environment
- Asset Tracking / Management experience a must
- Proficient in other MS-Office productivity applications
- Proficient in Share Point site maintenance
- ITIL certifications a plus
- Experience in the financial industry is a plus
- Experience with ServiceNow (or similar ticketing system) required
- Strong organizational and problem-solving skills
- Excellent verbal and written communications skills
- Advanced Microsoft Excel
Incident Management Specialist employer: Damco Solutions
Contact Detail:
Damco Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Management Specialist
✨Tip Number 1
Familiarise yourself with ITIL principles and best practices, as this knowledge will be crucial in your role as an Incident Management Specialist. Consider joining online forums or local meetups to discuss ITIL concepts and network with professionals in the field.
✨Tip Number 2
Gain hands-on experience with ServiceNow or similar ticketing systems by volunteering for projects or internships. This practical experience will not only enhance your skills but also demonstrate your commitment to potential employers.
✨Tip Number 3
Brush up on your Microsoft Excel skills, focusing on advanced functions and data analysis techniques. Being proficient in Excel can set you apart from other candidates, especially when it comes to asset tracking and management.
✨Tip Number 4
If you have experience in the financial industry, highlight this during networking opportunities. Connect with professionals in finance-related IT roles to learn more about the specific challenges they face and how you can address them in your application.
We think you need these skills to ace Incident Management Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technology troubleshooting, asset tracking, and any relevant ITIL certifications. Use keywords from the job description to ensure it aligns with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, emphasise your problem-solving skills and experience with ServiceNow or similar ticketing systems. Mention your proficiency in MS Office applications and how these skills can benefit the company.
Showcase Relevant Experience: If you have experience in the financial industry, make sure to highlight this in your application. Provide specific examples of how your previous roles have prepared you for the Incident Management Specialist position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key, especially for a role that requires excellent verbal and written skills.
How to prepare for a job interview at Damco Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with technology troubleshooting and asset tracking. Highlight specific examples where you've successfully resolved issues or managed assets, as this will demonstrate your capability in the role.
✨Familiarise Yourself with ITIL Principles
If you have ITIL certifications, make sure to mention them. Even if you don't, understanding the basic principles of ITIL can help you answer questions related to incident management effectively.
✨Demonstrate Your Communication Skills
Since excellent verbal and written communication skills are essential, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in a way that non-technical stakeholders can understand.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you had to troubleshoot an issue or manage a ticket in a system like ServiceNow, and be ready to walk the interviewer through your thought process.
