At a Glance
- Tasks: Provide top-notch technical support for desktops, laptops, and mobile devices.
- Company: Join a leading tech firm in Glasgow or Perth with a dynamic team.
- Benefits: Competitive pay, flexible working options, and opportunities for growth.
- Other info: Exciting role with travel opportunities and a focus on cutting-edge technology.
- Why this job: Be the go-to tech guru and make a real difference in users' experiences.
- Qualifications: 4+ years of IT support experience and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Location: Glasgow, G2 6AY, UK or Perth PH13AQ, UK
Mode: Contract - Inside IR35
Summary or requirements:
- Minimum of 4+ Years Experience
- Ability to travel to remote locations
You will be required to provide Deskside/OSS/FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.
Skills Required:
- Strong Windows 10 & 11 OS Build and Support
- Extremely strong communication skills, both written and spoken
- Well versed in providing a very high level of customer service to both users, customers and colleagues.
- Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.
- Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.
- Capable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible Legacy hardware (Example: Win10, Win7, etc.).
- Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners.
- Capable of ensuring device health is monitored, reported and remediated (DEX).
- Capable of maintaining OS currency using established processes leveraging Service Rings.
- Capable of performing Routine Technology Health Checks and capable of providing in-person services for items in the relevant service catalogue.
- Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer's testing procedures provided to Supplier.
- Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates.
- Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU).
- Possess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards.
- Have, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile.
- Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile.
- Will have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills.
- Digital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations.
- Event Support: Audio and Video Readiness, Event Planning, Communications.
- VIP/Exec level support capability.
- Onsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations.
- IT Software/Hardware Asset Management.
- Issuing and acting on IT Incident and Request tickets that require higher trained individuals, including advanced software, hardware, and server related, etc.
Permanent Desktop Support Engineer in Glasgow employer: Damco Solutions
At Damco Solutions, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our team members enjoy comprehensive benefits, including professional development opportunities tailored to enhance their skills in Oracle HCM Payroll processes. Located in a vibrant area, we offer a supportive environment where experienced consultants can thrive and make a meaningful impact on our clients' payroll systems.
StudySmarter Expert Advice🤫
We think this is how you could land Permanent Desktop Support Engineer in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Damco Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Damco Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Damco Solutions!
✨Direct Apply to Damco Solutions
Let's not forget to apply directly through the Damco Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Permanent Desktop Support Engineer in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Damco Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Damco Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Damco Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
