Customer Service/Customer Support (French Speaking) in Antrim

Antrim Full-Time No home office possible

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Customer Service/Customer Support (French Speaking)

Location: Belfast, UK

Job Type: Contract Position

Job Description:

Looking for candidate with 6months + Years of experience in Customer Service/Customer Support.
Required customer support via telephone, e-mail and other methods in French and English.
Ensuring a high level of customer service to candidates and clients
Need to resolve customer queries on a first call resolution basis.
Where first call resolution isn't possible, ensuring that you follow relevant escalation procedures.
Following your assigned daily schedules and tasks.
Taking part in motivational activities.
Using and implementing feedback given during monitoring and coaching sessions.
Ensuring data security and upholding GDPR regulations.
Achieving all individual KPIs including AHT, QA, PPH

Required Skills:

Looking for candidate with passion about delivering outstanding customer service.
Required excellent verbal and written communication skills.
With high levels of accuracy and attention to detail in the work.
Need to have punctual and conscientious and takes pride in coming to work and coming to work on time.