Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a team to deliver outstanding customer service.
- Company: A leading retail company in the UK with a focus on excellence.
- Benefits: Flexible hours, competitive pay, and a chance to grow your leadership skills.
- Why this job: Make a real impact by enhancing customer experiences and leading a dynamic team.
- Qualifications: Passion for customer service and some leadership experience.
- Other info: Join a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
A leading retail company based in the UK is seeking a proactive Contact Centre Team Leader to join their team for a fixed term of up to 12 months. This part-time position requires you to lead and develop a team of advisors, ensuring excellent customer service and achieving set targets.
You will implement coaching strategies, collaborate with other leaders, and maintain service levels to uphold the company's high standards and customer service accreditations. If you have a passion for customer service and leadership, apply now to make a real difference.
Part-Time Contact Centre Team Leader (12-Month) employer: Damart
Contact Detail:
Damart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Contact Centre Team Leader (12-Month)
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the lookout for a part-time Contact Centre Team Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your leadership skills and think of examples where you've successfully led a team or improved customer service. We want you to shine when discussing how you can implement coaching strategies and maintain high service levels.
✨Tip Number 3
Show your passion for customer service! When you get the chance to chat with potential employers, make sure to express your enthusiasm for helping customers and leading a team. It’s all about making that connection and showing you’re the right fit for their culture.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your commitment and makes it easier for us to keep track of your application.
We think you need these skills to ace Part-Time Contact Centre Team Leader (12-Month)
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any previous experience in leading teams. We want to see how you've motivated others and achieved targets, so share specific examples that showcase your leadership style.
Emphasise Customer Service Experience: Since this role is all about customer service, don’t forget to mention your relevant experience. We love candidates who can demonstrate a passion for helping customers and maintaining high service standards, so let that shine through in your application.
Tailor Your Application: Take the time to tailor your application to the job description. We’re looking for someone who understands our values and can contribute to our team, so make sure to align your skills and experiences with what we’re after.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Damart
✨Know the Company Inside Out
Before your interview, make sure you research the retail company thoroughly. Understand their values, customer service standards, and any recent news or achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Contact Centre Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, implemented coaching strategies, or improved service levels. Be ready to discuss how you can motivate and develop your team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you had to handle difficult customers or achieve targets under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to customer service, or how success is measured in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
