At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service in a fast-paced environment.
- Company: Join Damart, one of Europe’s leading senior lifestyle brands.
- Benefits: Part-time hours with flexible shifts and a supportive team culture.
- Other info: Opportunity for personal growth and to implement innovative ideas in the Contact Centre.
- Why this job: Make a real impact by shaping customer service excellence and driving team success.
- Qualifications: Previous experience as a Contact Centre Team Leader and strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
If you’d like to work for one of Europe’s biggest senior lifestyle brands, look no further than Damart. If you’re passionate about delivering quality products, outstanding value, excellent service and speedy delivery, then you’ve come to the right place. At Damart our customers are everything and that includes our fantastic colleagues!
We are looking for a proactive team player who can motivate and develop others, while working in a fast-paced environment. You will have the opportunity to make a real difference to the business and be actively involved in shaping and implementing Customer Service improvement projects.
Job Overview:
Fixed term up to 12 months. Part Time – 26.25 hours, the shift will include working Saturday & Sunday every other weekend. You will be responsible for leading, coaching and developing a team of advisors to deliver excellent customer service, achieving and exceeding agreed targets against business objectives. You will also be responsible for activities which support maintaining the department’s service levels; managing call volumes, email customer contacts and customer correspondence. Being confident in delivering and exceeding agreed targets / KPI’s against business objectives is essential, and you will also contribute to the Contact Centre’s overall performance and capability. With a keen focus on quality and excellent service, your goal will be to ensure that our customers remain front of mind, and we continue with our proud accreditation from the Institute of Customer Service.
Key Responsibilities:
- Plan, implement and deliver coaching strategies that will complement our passion for delivering excellent customer service.
- Provide effective leadership and support the team to ensure that service levels are in line with agreed standards.
- Implement regular feedback and performance review sessions, ensuring the team is meeting and exceeding targets.
- Ensure that all processes and procedures are adhered to in line with company guidelines and policy.
- Leading or being a key member of various projects and initiatives.
- Generating and implementing fresh ideas and initiatives within the Contact Centre.
- Collaborating with other Team Leaders to manage the real time customer service operation.
Skills and Experience:
The ideal candidate will have previous experience working as a Contact Centre Team Leader. You will also have excellent organisational and communication skills, be passionate about delivering world class customer service and have excellent time management skills.
If you are already a Damart colleague and you are interested in this opportunity; please apply through the internal application found on the Hub and not this post.
Contact Centre Team Leader in Bingley employer: Damart
At Damart, we pride ourselves on being one of Europe’s leading senior lifestyle brands, offering a vibrant work culture that values our colleagues as much as our customers. As a Contact Centre Team Leader, you will enjoy flexible part-time hours, opportunities for professional development, and the chance to lead a passionate team dedicated to delivering exceptional service. Join us in a supportive environment where your contributions directly impact our success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Leader in Bingley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Damart. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Damart before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Team Leader in Bingley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Damart:Your cover letter is your chance to shine! Tell us why you want to work at Damart specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Damart!
How to prepare for a job interview at Damart
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
