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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service in a fast-paced environment.
- Company: Join Damart, one of Europe’s leading senior lifestyle brands.
- Benefits: Part-time hours with flexible shifts and a supportive team culture.
- Why this job: Make a real impact by shaping customer service excellence and driving team success.
- Qualifications: Previous experience as a Contact Centre Team Leader and strong communication skills.
- Other info: Opportunity for personal growth and to implement innovative ideas in the Contact Centre.
The predicted salary is between 24000 - 36000 £ per year.
If you’d like to work for one of Europe’s biggest senior lifestyle brands, look no further than Damart. If you’re passionate about delivering quality products, outstanding value, excellent service and speedy delivery, then you’ve come to the right place. At Damart our customers are everything and that includes our fantastic colleagues!
We are looking for a proactive team player who can motivate and develop others, while working in a fast-paced environment. You will have the opportunity to make a real difference to the business and be actively involved in shaping and implementing Customer Service improvement projects.
Job Overview:
Fixed term up to 12 months. Part Time – 26.25 hours, the shift will include working Saturday & Sunday every other weekend. You will be responsible for leading, coaching and developing a team of advisors to deliver excellent customer service, achieving and exceeding agreed targets against business objectives. You will also be responsible for activities which support maintaining the department’s service levels; managing call volumes, email customer contacts and customer correspondence. Being confident in delivering and exceeding agreed targets / KPI’s against business objectives is essential, and you will also contribute to the Contact Centre’s overall performance and capability. With a keen focus on quality and excellent service, your goal will be to ensure that our customers remain front of mind, and we continue with our proud accreditation from the Institute of Customer Service.
Key Responsibilities:
- Plan, implement and deliver coaching strategies that will complement our passion for delivering excellent customer service.
- Provide effective leadership and support the team to ensure that service levels are in line with agreed standards.
- Implement regular feedback and performance review sessions, ensuring the team is meeting and exceeding targets.
- Ensure that all processes and procedures are adhered to in line with company guidelines and policy.
- Leading or being a key member of various projects and initiatives.
- Generating and implementing fresh ideas and initiatives within the Contact Centre.
- Collaborating with other Team Leaders to manage the real time customer service operation.
Skills and Experience:
The ideal candidate will have previous experience working as a Contact Centre Team Leader. You will also have excellent organisational and communication skills, be passionate about delivering world class customer service and have excellent time management skills.
If you are already a Damart colleague and you are interested in this opportunity; please apply through the internal application found on the Hub and not this post.
Contact Centre Team Leader in Bingley employer: Damart
Contact Detail:
Damart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader in Bingley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Damart on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend role-playing with a friend to get comfortable with your answers and showcase your passion for delivering excellent service.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated teams or improved service levels in previous roles. This will help us see how you can make a real difference at Damart.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Contact Centre Team Leader in Bingley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Team Leader role. Highlight your experience in leading teams and delivering excellent customer service, as this is what we’re all about at Damart!
Showcase Your Leadership Skills: In your application, don’t forget to mention specific examples of how you’ve motivated and developed others in a fast-paced environment. We want to see how you can make a real difference to our team!
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills. We love a well-structured application!
Apply Through Our Website: Remember to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Damart
✨Know the Company Inside Out
Before your interview, make sure you research Damart thoroughly. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Contact Centre Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or developed others, and be ready to discuss how you can implement similar strategies at Damart.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer service challenges. Think of specific situations you've encountered in previous roles and how you resolved them, focusing on the outcomes and what you learned.
✨Emphasise Your Passion for Customer Service
Make it clear that delivering excellent customer service is your top priority. Share your thoughts on what outstanding service looks like and how you plan to ensure that customers remain front of mind while achieving targets and KPIs at Damart.
