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- Tasks: Lead a small team to deliver exceptional customer service in our retail shop.
- Company: Join Damart, one of Europe's leading senior lifestyle brands focused on quality and value.
- Benefits: Enjoy flexible hours, generous discounts, and a supportive work environment.
- Why this job: Be part of a passionate team that values customers and fashion while making a real impact.
- Qualifications: Previous retail supervisory experience is essential; a flair for fashion is a plus!
- Other info: Flexible working hours with a 4-week rota; must be available weekends.
The predicted salary is between 24000 - 36000 £ per year.
If you’d like to work for one of Europe’s biggest senior lifestyle brands, look no further than Damart. If you’re passionate about delivering quality products, outstanding value, excellent service and speedy delivery, then you’ve come to the right place.
At Damart, we are passionate about our customers—do you share our love for customers and fashion? In this customer-facing role, you will be responsible for providing our customers with a great shopping experience and ensuring they receive world-class customer service.
We are a small team, looking for flexible people to join us to work 36.5 hours per week. A flexible approach to working is needed with the ability to work different days each week; regular Saturday/Sunday working is likely with the remaining hours across the rest of the week (4-week rotas are provided in advance).
The Assistant Manager is responsible for overseeing the operations of our retail shop in Bingley and Bradley Mill, ensuring smooth service and excellent customer experience. This role includes supervising team members, managing stock, and maintaining product presentation to maximise sales and efficiency. Duties may vary based on shop and customer needs.
Key Responsibilities- Supervise and coordinate the operations of the retail shop, ensuring a seamless customer experience.
- Schedule and assign tasks to team members, ensuring efficient workflow and service delivery.
- Train and guide team members on job responsibilities, product knowledge, customer service, and health & safety procedures.
- Oversee stock levels, replenish products, and manage inventory to maintain appropriate stock levels.
- Ensure attractive and organised product displays, adhering to brand standards and visual merchandising guidelines.
- Handle customer interactions, addressing enquiries, resolving issues, and enhancing overall satisfaction.
- Assist with reporting and administrative tasks related to sales, stock levels, and team performance/rotas. Be a point of contact for all team members.
- Previous supervisory experience in a retail setting essential.
- Previous experience in retail, merchandising, or fashion (preferred).
- A keen eye for trends and an understanding of styling (preferred).
- Experience working in a fast-paced retail or concession environment.
- Strong customer service skills with a proactive and positive attitude.
- Ability to work independently and lead a team effectively.
- Willingness to work flexible hours, including evenings, weekends, bank holidays, peak trading hours and event days.
Access to 24/7 GP service through our Employee Assistance Programme. Generous uniform allowance. Peace of mind benefit, death in service. 50% Damart colleague discount on own brand products. 31 days annual leave (including bank holidays / based on full-time). Auto enrolment company pension. Retail discounts & 20% off EE. Salary sacrifices such as cycle to work, electronic vehicle leasing and buy & sell holidays – (legislative restrictions apply).
Assistant Manager employer: Damart
Contact Detail:
Damart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Damart's brand values and customer service philosophy. Understanding their commitment to quality and customer satisfaction will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in previous roles. Highlight specific situations where you improved team performance or enhanced customer experiences, as this is crucial for the Assistant Manager position.
✨Tip Number 3
Research current fashion trends and how they relate to Damart's product offerings. Being able to discuss these trends during your interview will demonstrate your keen eye for styling and your ability to connect with customers on a personal level.
✨Tip Number 4
Prepare to discuss your flexibility in working hours, especially weekends and holidays. Emphasising your willingness to adapt to the shop's needs will show that you're a team player and ready to contribute to a seamless customer experience.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Assistant Manager position. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous supervisory experience in retail, along with any relevant skills in customer service and merchandising. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead a team.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and fashion. Mention specific examples of how you've successfully managed teams or improved customer experiences in past roles. Make sure to convey your enthusiasm for working at Damart.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Damart
✨Show Your Passion for Customer Service
Since this role is all about delivering excellent customer service, make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll be supervising a team. Highlight your previous supervisory experience and discuss how you've successfully led teams in the past. Be ready to provide examples of how you motivated team members and handled challenges.
✨Understand the Brand and Its Products
Familiarise yourself with Damart's products and brand values before the interview. Show that you understand their commitment to quality and customer satisfaction, and be prepared to discuss how you can contribute to maintaining these standards.
✨Be Ready for Flexibility Questions
Given the flexible working hours required for this role, be prepared to discuss your availability and willingness to work weekends and evenings. Emphasise your adaptability and how you can manage your schedule to meet the needs of the business.
